Women in Distress is a state certified and accredited non-profit domestic violence organization whose mission is to stop domestic violence abuse for everyone through intervention, education, and advocacy.
Job Title: Outreach Support Clerk
Reports to: Outreach Advocacy Supervisor
Location: Jim and Jan Moran Family Center, Deerfield Beach. Florida
WID is looking for a Outreach Support Clerk that is organized and detail-oriented and has a passion for the organization’s mission.
Impact: The individual in this position is the point of contact for survivors of domestic violence and their families. The Outreach Support Clerk will be responsible for answering incoming telephone calls, granting access to the Outreach Center and supporting the highest level of service for participants, staff, and visitors. The Outreach Support Clerk will provide assistance and information regarding services to inbound callers and direct calls to staff members where appropriate; greet and welcome participants and visitors; answer and address complaints as needed; responsible for scheduling participant appointments and managing the appointment calendar.
The Outreach Support Clerk will also conduct file management to include audits, managing requests to access files and labeling files in accordance to retention and disposal schedules and preparing files for disposal. The Outreach Support Clerk is also responsible for developing and maintaining an efficient filing system to make updating and retrieving files proficient.
This position will monitor the inventory of office supplies and provide support to the Outreach department as needed.
Days/Hours:
Monday – Fridays 9am-6pm. Flexibility as needed to meet department needs.
The position requires employee to have scheduling flexibility as needed to support the team and meet the needs of this agency. May be required to be available and remain onsite to assist during emergencies and other critical times.
Salary: $16 per hour
Essential Job Functions:
- Greet and welcomes participants and all visitors.
- Answers and handles administrative phone calls.
- Schedule appointments
- Work closely with Advocates to notify staff of participant’s arrivals.
- Ensures Supervisors are aware of any emergencies and/or participant in crisis.
- Provide support and serves as back up to Outreach Administrative Clerk as needed.
- Inputs client’s information into the database.
Qualifications and Skills:
- High School Diploma
- Bilingual required (Spanish –English)
- Excellent communication skills
- Knowledge of word processing tools and spreadsheets (MS Office Word, Excel)
- Working knowledge of office equipment and computer hardware and peripheral devices
- Demonstrated knowledge in use of database systems.
- Valid Florida driver’s license. Safe driving record. Proof of Automobile Liability Insurance
Additional requirements: Employee will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Pompano Beach, FL 33064: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- managing a multi-line phone system: 1 year (Required)
Language:
Work Location: In person