About us
Come join the SUPER TEAM at Tony T CDJR of Orangeburg a family owned company!
Job Overview:
Tony T Automotive Group is seeking an experienced Automotive Service Manager to advance our automotive service & repair department at Tony T CDJR of Orangeburg.
You will be responsible for managing a team of service advisors, automotive technicians, and porters while scheduling vehicles for service, ensuring top-notch customer satisfaction, and maximizing departmental profitability. We are seeking a highly motivated and effective leader who believes in providing excellent service and ensuring that our customers have a stellar maintenance & repair experience.
Responsibilities:
- Ensure customers have a positive dealership experience.
- Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
- Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
- Organize and coordinate the daily workflow of the service department.
- Assist in managing and resolving scheduling conflicts or other operational challenges.
- Develop and oversee the overall service process, ensuring compliance with company policies and standards.
- Manage and hire technicians and service advisors.
- Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
- Maintain accurate records of service orders, invoices, and customer information in the database.
- Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
- Foster a positive and collaborative team environment, promoting effective communication and teamwork.
- Adhere to all safety protocols and ensure a clean and organized work environment.
- Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.
Qualifications and Requirements:
- Must have previous dealership experience in an automotive service manager or director’s role, a minumum of 5 years is required.
- High school diploma or equivalent; relevant certification or associate degree is a plus.
- Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Solid understanding of automotive service processes, including service scheduling and workflow management.
- Proficient computer skills with experience in using service management software and databases.
- Strong communication and interpersonal skills to effectively collaborate with team members and customers.
- Ability to thrive in a fast-paced and dynamic work environment.
- Attention to detail and commitment to maintaining high service quality standards.
If you have a passion for the automotive industry, possess the necessary skills, and are looking to take on a challenging yet rewarding role as an Automotive Service Manager, we encourage you to apply.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Shift:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Orangeburg, SC 29118 (Required)
Ability to Relocate:
- Orangeburg, SC 29118: Relocate before starting work (Required)
Work Location: In person