Job Overview:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will be fluent in English, possess excellent communication skills, and have a passion for delivering exceptional service. This role involves interacting with customers to provide information, resolve issues, and promote our products/services.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat
- Provide outstanding customer service by addressing inquiries and resolving complaints
- Conduct outbound calling to follow up on customer requests or issues
- Utilize multilingual skills to assist Spanish-speaking customers
- Analyze customer needs and recommend appropriate solutions
- Collaborate with the sales team to promote products and services
- Maintain a high level of professionalism and phone etiquette at all times
Qualifications:
- Proficiency in English
- Strong communication skills with the ability to listen actively and empathize with customers
- Prior experience in customer service or a related field is a plus
- Ability to analyze situations and provide effective solutions
- Excellent phone etiquette and interpersonal skills
If you are a dedicated individual with a passion for customer service and possess the required qualifications, we invite you to apply for this exciting opportunity. Join our team and be part of a company that values your contributions and offers opportunities for growth.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Shepherdsville, KY 40165 (Preferred)
Ability to Relocate:
- Shepherdsville, KY 40165: Relocate before starting work (Preferred)
Work Location: In person