Full Job Description
We are looking for a Hotel Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Hilton OnQ Exp. preferred.
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, etc.
- Customer service attitude
- Excellent communication and organizational skills
Qualifications
- US work authorization (Required)
- High school or equivalent (Preferred)
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Benefits
- 401(k)
- Dental insurance (effective the 1st of the next month)
- Disability insurance
- Flexible schedule
- Hilton team member travel program
- Health insurance (effective the 1st of the next month)
- Life insurance
- Paid time off
- Vision insurance (effective the 1st of the next month)
- And more….
EOE/AA/Disabled/Veteran
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Hotel Guest: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person