Responsibilities:
- Provide exceptional customer service through inbound and outbound calls
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed customer records
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to resolve customer issues effectively
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and analytical abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
If you are passionate about providing exceptional customer service and have the ability to analyze customer needs, we would love to hear from you. Join our team as a Customer Service Representative and be part of our commitment to delivering outstanding service to our valued customers.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 – 48 per week
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: In person