Job Summary
The Customer Service Representative reports to the Customer Service Supervisor and is responsible for administrative support including customer support, processing and fulfilling part and dosimeter badge orders, assisting with website navigation, providing required paperwork NRC compliance, and real-time phone and email correspondence with customers.
Duties and Responsibilities
- Answer all incoming phone calls and route appropriately.
- Respond promptly to customer inquiries and issues submitted via phone or email.
- Track customer interactions, comments, and complaints using a ticketing system.
- Process part orders and badge requests.
- Work with the shipping department to ensure timely delivery of parts.
- Provide information to customers such as quotes, shipping/delivery information, and status of orders.
- Provide basic level support for in-house software systems used by customers.
- Assist customers with online training issues and website problems.
- Work with accounting to resolve billing issues.
- Handle escalations and customer satisfaction issues professionally and respectfully.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Prerequisite Skills and Education
- Associates Degree or equivalent experience in a customer service or technical support environment.
- Two plus years of customer service/sales support experience.
- Excellent computer, telephone and writing skills.
- Continuous learning mindset.
The above description covers the most significant duties performed but does not exclude other work assignments. Troxler Electronic Laboratories, Inc. is an equal opportunity employer.
Job Type: Full-time
Pay: $17.00 - $22.58 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Durham, NC 27709