TITLE: HPP Dispatcher
PAY RATE: $18 - $22 per hour
LOCATION: 35 West 35th Street New York, NY 10001
EMPLOYMENT TYPE: Full-Time, hourly
SCHEDULE:
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Monday-Wednesday - 9 AM - 8:30 PM
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Thursday-Saturday - 9AM - 8:30 PM
BENEFITS: 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Your primary role is coordinating the shifts of mobile health clinicians and visits of patients, while maintaining consistent communication with patients, prospects, support, and clinicians.
In case of visit cancellation: you are responsible for notifying field staff, offering openings to patients scheduled (considerations taken on route and priority), mitigate visit losses, and offering next available appointment slots.
Provide courteous, helpful, and professional customer service when dealing with patients, co-workers, supervisors, and the public.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.