The Q Assistant Community Manager II
Job Description
Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in. We are excited to share that our company, Balaciano Group, was named as one of the top 20 best places to work for in Los Angeles 2022!
This is an exciting opportunity to join a team that is dynamic, driven by excellence, and integrity.
Empowered by a vision to create a new way of living, The Q embodies a profound commitment to fostering a sense of community and connection. This dedication is mirrored in the interactive features of our community mobile app and the thoughtful, connective design of our amenity spaces.
Summary & Objectives
As Assistant Community Manager II your primary responsibility is to foster positive relationships with the residents of the community. You will serve as a liaison for residents, addressing concerns, providing exceptional service and enhancing the overall living experience.
The Assistant Community Manager II supports the Community Manager & Assistant Community Manager I in efficiently overseeing The Q Community. In the absence of the Community Manager, Assistant Managers assume full responsibility for achieving community objectives.
Responsibilities:
Resident Relations
- Cultivate a welcoming atmosphere within the community.
- Serve as a point of contact for resident inquiries, concerns, and requests, providing prompt and professional assistance.
- Conduct regular outreach to residents to gather feedback and assess satisfaction levels.
- Address resident issues and concerns promptly and effectively.
- Ensure prompt and professional response to resident requests.
- Conduct due diligence investigations into resident complaints and employ robust and consistent follow-up with residents.
- Be a proactive leader, providing exceptional customer service.
Community Management
- Assist with resident move-ins and move-outs, conduct unit inspections and process related documentation in accordance with established policies and procedures.
- Assist in the preparation and distribution of lease related documents, notices, and other communications to residents in accordance with established policies and procedures.
- Assist with rent collection, accounts receivable management, and delinquency follow-up in accordance with established policies and procedures.
- Coordinate maintenance requests and work orders, ensuring timely resolution of resident issues.
- Enforce community policies and regulations.
- Promptly collect delinquent accounts and ensure accuracy of financial records.
- Assist in lease renewal program, contacting and following up with residents.
- Conduct routine property inspections to maintain the care and control of the community.
- Assist in budget preparation and monitoring, tracking expenses, and ensuring adherence to financial goals.
- Process invoices, purchase orders, and other financial transactions accurately and in a timely manner.
- Ensure compliance with property management policies, procedures, and regulations, including fair housing laws.
- Prepare regular reports on leasing activity, resident satisfaction, and financial performance as directed by the Community Manager.
Administrative
- Utilize technology, including Microsoft Office Suite and Yardi/CRM software.
- Maintain orderly key tracking system in Yardi Management software.
- Manage inventory and order necessary administrative supplies in a timely manner.
- Stay updated on industry trends and best practices in property management, maintenance, and resident services.
- Adhere to all company policies and procedures, promoting a safe and respectful work environment.
Emergencies:
- Participate in emergency on-call rotation for property maintenance issues as needed.
Additional Responsibilities:
- Assist the leasing team when needed by conducting apartment showings when necessary.
- Fulfill any other designated tasks assigned.
What We’re Looking For:
- Candidates with hospitality and/or property management experience preferred.
- Proficiency in MS Office Suite and Yardi/CRM software preferred.
- Financial acumen with budgeting and fiscal reporting experience a plus.
- Strong communication and customer service skills.
- Ability to maintain professionalism while providing exceptional customer service.
- Responsive to feedback and adaptable to changing circumstances.
- Adherence to dress guidelines and role policies and procedures.
- Positive, personable, and team-oriented.
- Comfortable working independently and collaboratively.
- Thrives in a fast-paced environment.
- Strong multitasking, problem-solving, and prioritization skills.
- Demonstrates quick analysis, strategic thinking, and effective implementation.
- Exhibits confidence, sound judgment, and unflappability.
- Organized, detail-oriented, and self-motivated.
Schedule:
- Sunday - Thursday
- Weekend availability
Experience:
- Hospitality
- Property management
- Community management
Work Location: In person
Job Type: Full-time
Pay: $24.00 - $26.50 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Relocate:
- Woodland Hills, CA: Relocate before starting work (Required)
Work Location: In person