Job Description
You will work at Foxchase Apartment Homes, our expansive 2,000+ unit apartment community located on 88 wooded acres and just 5 minutes away from Historic Downtown!
Check it out here: www.foxchaseofalexandriaapts.com
A bit more about what you’ll do…
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Provide admin support to leasing staff
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Managing resident paperwork for new leases and renewals
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Handling the entire Move-In process.
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Assisting with making appointments and follow-up calls for leasing staff.
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Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
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Monitors resident retention.
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Assist residents with any need
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Help residents pay their rent online
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Complete move-in and move-out inspections
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Register cars to park on-site
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Register pets for existing residents
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Assist with parcel pending (package deliveries)
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Enter in service requests for residents
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Answer questions regarding service requests
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Assisting with Notice to Vacates and gather information for move-outs
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Send communication to residents
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Coordinate and plan resident functions
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Responds to and manages resident complaints and/or service issues
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Contact residents about policy violations
Qualifications
- Strong administration skills and superb attention to detail
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Ability to thrive in a Fast Paced environment
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Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
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Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
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A reliable mode of transportation.
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Ability to work a flexible schedule including evenings and weekends.
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Ability to read, write, and speak English.
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#PIQ
Additional Information
- Expected base pay rate of $17.00 to $23.00 an hour + $35 commission for each completed lease you manage. Teammates who are meeting or exceeding goals can expect an additional $1,000 - $1,500/month in commissions in this role. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
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Opportunity for extended time-off with benefits during slower parts of the year.
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Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
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Short and long-term disability paid by the company.
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401(K) plus company contributions.
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Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
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Tuition Assistance Program.
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Commuter Benefits and Pet-Insurance.
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Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
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Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
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Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
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Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
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15 hours of paid time annually to give-back to your community.
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Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and professional development courses.
Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.