We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests
Responsibilities- Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients complaints in a timely and professional manner, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments. Run audit reports at end of day.
Skills- Available to work mid day shift or overnight, Work experience as a Hotel Front Desk Agent, Receptionist or similar role would be preferred, Experience with hotel reservations software PMS would be preferred, Customer service attitude, Excellent communication and organizational skills.
Hours: 2pm-10pm or 10pm-6am
Job Type: Full-time or Part-Time
Pay: $10.00- $13.00 per hour
* Dual
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
San Marcos , TX 78666: Reliably commute or planning to relocate before starting work (Required)
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Language:
- english and spanish (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person