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We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
Position Title: Guest Services Staff - Bryant Center Shelter Program (Full-Time)
Organization Overview: The Bryant Center Shelter Program, an initiative by St. John's Metropolitan Community Church (MCC), is dedicated to providing a safe space for individuals experiencing homelessness. The Shelter Program encompasses a Drop In and a White Flag Emergency Shelter, established to provide our community's most vulnerable members with a safe place to rest overnight. The Bryant Center is devoted to delivering warm, inclusive, and supportive services.
Position Overview: The full-time Shelter Services Staff is vital in ensuring that guests of the Bryant Center Shelter Program have a positive and safe experience. This position involves offering empathetic support, disseminating information about the shelter program, and nurturing an environment of respect and inclusivity.
Responsibilities:
- Greet guests of the Bryant Center Shelter Program, fostering a respectful and inclusive atmosphere.
- Explain the shelter's services and guidelines, addressing queries and concerns.
- Assist guests in understanding the rules and routines of the shelter.
- Register new guests and maintain precise records of shelter usage.
- Help in scheduling and organizing resources for guests, ensuring meticulous and current records.
- Work closely with staff to ensure a smooth transition of guests and activities within the shelter.
- Alert appropriate staff members of any emergencies or issues that occur.
- Keep a tidy and organized shelter space, ensuring sufficient materials and supplies.
- Aid in data entry and record-keeping tasks, guaranteeing accuracy and confidentiality.
- Uphold the core values and mission of St. John's MCC and the Bryant Center Shelter Program in all interactions and activities.
Qualifications:
- Exceptional interpersonal and communication skills, with the capacity to interact with individuals from various backgrounds.
- Empathetic and respectful demeanor, with a dedication to providing supportive service.
- Superior organizational and time management skills, with attention to detail.
- Ability to manage sensitive information discreetly and maintain confidentiality.
- Fundamental computer skills, including proficiency in Microsoft Office Suite and email communication.
- Ability to adapt to the changing needs and priorities in a dynamic environment.
- Strong commitment to the mission and values of St. John's MCC and the Bryant Center Shelter Program.
Work Environment and Benefits:
- This is a full-time, paid position based at the Bryant Center Shelter Program.
- Schedule Rotating shifts of 8-12 hours.
- Comprehensive benefits package including health insurance, paid time off.
- Opportunities for ongoing training and professional development.
- Acquire valuable experience in a community-oriented, non-profit organization.
- The opportunity to make a significant impact and contribute to community welfare.
Job Type: Full-time
Pay: $19.64 - $21.60 per hour
Expected hours: 36 – 48 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Patient demographics:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Rotating weekends
Experience:
- Shelter or Homelessness Services: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Raleigh, NC 27601 (Required)
Ability to Relocate:
- Raleigh, NC 27601: Relocate before starting work (Required)
Work Location: In person