Benefits for the Insurance Customer Service Representative:
· Insurance offered
· Base salary plus a competitive commission structure
· Bonus incentive based on individual/agency performance
· Paid time off - personal time and holidays
· Training provided
Qualifications for the Insurance Customer Service Representative:
· Property & Casualty License is required
· Insurance experience is preferred
· Customer Service experience is preferred
· Strong phone contact handling skills and active listening
· Strong attention to detail
· Excellent analytical skills
· Works well in a fast paced environment
· Very strong interpersonal communication skills
Responsibilities for the Insurance Customer Service Representative:
· Effectively manage large amounts of incoming calls
· Generate sales leads
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Take the extra mile to engage customers
· Reconcile and process money movement and transportation queries
· Process all transfers and audit requests
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Commercial Insurance CSR: 2 years (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Humble, TX 77338 (Required)
Work Location: In person