Job Title: Customer Service Agent
Company: Lovett Agency Services
Location: Remote
Position Type: Full Time, Part Time
Hours: Flexible, Agents Choose Their Hours
About Lovett Agency Services:
Lovett Agency Services is a leading provider of customer service solutions for a variety of clients across industries. We pride ourselves on delivering exceptional customer experiences through our dedicated team of remote agents.
Role Description:
We are currently seeking enthusiastic and motivated individuals to join our team as Customer Service Agents. In this role, you will be responsible for providing top-notch customer support to clients across various channels, including phone, email, and chat. As a remote agent, you will have the flexibility to choose your own hours and work from the comfort of your own home.
Key Responsibilities:
- Responding promptly to customer inquiries via phone, email, and chat
- Providing accurate information about products or services
- Handling and resolving customer complaints in a professional and empathetic manner
- Processing orders, forms, applications, and requests
- Escalating issues to appropriate departments as needed
- Building rapport with customers and ensuring a positive customer experience
- Meeting performance targets and goals set by the company
Requirements:
- Proven customer support experience or experience in a similar role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and efficiently in a remote setting
- Proficiency in using customer service software, CRM systems, and other relevant tools
- High school diploma or equivalent; college degree preferred but not required
Perks:
- Remote work opportunity
- Flexible hours – choose your own schedule
- Opportunity to work with a diverse range of clients
- Competitive compensation
- Ongoing training and support
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we would love to hear from you! Please visit to apply today!
At Lovett Agency Services, we believe in fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or veteran status.
Job Types: Full-time, Part-time, Contract
Pay: $17.98 - $21.66 per hour
Expected hours: 15 per week
Benefits:
- On-the-job training
- Work from home
Experience level:
Weekly day range:
Work Location: Remote