Customer Escalation Specialist
Renewal by Andersen - Farmingdale, NY
Renewal by Andersen is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Customer Escalation Representative, your job will be to assist our customers with their home renovation projects by answering incoming calls, and de-escalating customer conflict regarding our products and service. We're looking for someone with exceptional customer service skills, who is comfortable with project management and a fast-paced environment. You must be resilient and determined to leave each customer satisfied with our resolution.
Primary Responsibilities:
- Answer incoming calls from existing customers requesting service for their windows/doors.
- Take detailed notes on what was discussed during the call for quality assurance
- De-escalating and resolving customer issues in a polite and professional manner
- Work with the customers from beginning to end of their project in all aspects of the job.
Qualifications:
- High School diploma or equivalent
- Experience with Microsoft Office Suite
- Experience with customer service and resolving complex customer issues
- Must be very comfortable on the phone and able to address customer’s concerns effectively
- Strong interpersonal skills and attention to detail
- Verbal and written communications skills
- Experience with Salesforce a plus
- Maintaining a positive, energetic personality is a must
Compensation and Benefits:
- $20/hour
- Full insurance package, including medical, dental, vision, and life
- 401(K) program
- PTO, paid holidays, and Student Loan Reimbursement Program!
Schedule:
- Onsite in our Farmingdale office
- Monday-Friday, 9:00am-5:00pm
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Please provide a best personal email address for us to update our Applicant Tracking System so we may send out a phone screen scheduling link if your qualifications match our requirements.
Experience:
- Customer relationship management: 4 years (Preferred)
Ability to Commute:
- Farmingdale, NY 11735 (Required)
Work Location: In person