Company: Oak Street Health
Title: Director, MSO Clinical Documentation (Population Health)
Location: Downtown Chicago (30 W. Monroe St.)
Role Description:
The Director, MSO Clinical Documentation is the primary role responsible for overseeing the quality & performance of Oak Street Health’s MSO Clinical Documentation initiatives. In this role the Director will collaborate with other elements of the Oak Street Health Population Health team, Signify, and Aetna to build and maintain a clinical documentation process that can drive best-in-class accuracy & specificity during MSO member Annual Wellness Visits (AWVs) & In-home Health Evaluations (IHEs). The role will partner with multiple stakeholders within the CVS Health organization to develop/refine workflows to ensure quality and efficiency in operations and ensure operations support program success.
Core Responsibilities:
Drive year-over-year improvement in the accuracy & specificity of clinical documentation during MSO member Annual Wellness Visits (AWVs) & In-home Health Evaluations (IHEs)
Deep ownership of and expanded focus on MSO patient experience. Gather appropriate stakeholder and member information to inform development of best-in-class customer service experience by and across operations
Continuously improving performance through proactive identification and improvement of operational opportunities
Engage cross-functionally within Oak Street Health and with other CVS Health entities (Signify, Aetna, Retail Health, etc.) to ensure smooth Clinical Documentation operations
Problem solving with aforementioned stakeholders to create sustainable Clinical Documentation solutions
Manage multiple Clinical Documentation project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress
Manage technology, dashboards and metrics related to MSO Clinical Documentation operations and partner with Population Health leadership to seek opportunities for improvement
Other duties, as assigned
What are we looking for?
Proven project management skills
Strong analytical, problem solving, group facilitation, and presentation skills
Outstanding written and verbal communication skills and customer service orientation
Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables
Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate
A flexible and positive attitude, oriented toward accountability
Project management experience
Bachelor's degree
Experience in healthcare operations preferred, but not required
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health