Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products or services.
- Meet & greet with visitors, collect their information
- Follow up daily with all agents who have shown our listings in order to gather feedback
- Enter all showing data into the contact management system
- Follow up weekly via telephone with all our sellers to give them feedback from showings and to update them on any change in market conditions
- Prepare monthly listing feedback reports for agents Prepare CMA’s (comparable market analyses) for any recommended price reductions
- Update agents weekly on any areas of concern that sellers may have (i.e. reductions, extensions, issues, etc)
- Schedule and confirm appointments with sellers for all open houses.
- Make open house schedule every week
- Track inspections, walkthroughs, closings & following up with pending sales
- Follow up with buyer clients and collect feedback
- Solicit Five Star Reviews. Solicit Referrals from Satisfied Customers.
- Obtain client testimonials (including a photo) and forward to Rainmaker for inclusion in advertising
- Launch Market Watch Newsletter for all past clients who are remaining within our real estate trading area
- Generate property inventory list Prepare advertising summary for listings
- Write and record all hotline scripts
- Ordering and keeping inventory all office supplies.
- Attend daily morning meetings
- Show team spirit in all team activities and take a lead for event planning
Qualifications:
- Excellent communication skills in English (proficiency in Spanish or other languages is a plus)
- Strong phone etiquette and active listening skills
- Previous experience in customer service or sales preferred
- Proficient in data entry and computer systems
- Ability to multitask and work efficiently in a fast-paced environment
Joining our team as a Customer Service Representative offers:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance skills and knowledge
If you are passionate about delivering top-notch customer service and enjoy interacting with people, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Hicksville, NY 11801 (Required)
Ability to Relocate:
- Hicksville, NY 11801: Relocate before starting work (Preferred)
Work Location: In person