20 Best Customer Service Representative jobs in Mesa, AZ (Hiring Now!)

Benefit Customer Service Representative - French Bilingual
Willis Towers Watson —Tempe, AZ
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and…
$17.75 an hour
12d
Customer Service Manager
CAD Enterprises —Phoenix, AZ
The successful candidate will be responsible for overseeing customer relations, developing and implementing sales strategies, driving team performance, and…
Estimated: $76.6K - $97K a year
Quick Apply
Member Services Representative - Tier I
GAC Media LLC —Scottsdale, AZ
Manage large amounts of inbound calls, chats, and emails from Great American Pure Flix members in a timely manner. Responding to emails: 5-10%.
$17.50 - $19.00 an hour
Quick Apply
Customer Service Representative
Rescue One Air —Tempe, AZ
Direct calls and schedule jobs accordingly. Perform general clerical tasks (taking memos, maintaining files, organizing documents, photocopying, faxing, etc.).
$20 - $24 an hour
Quick Apply
Retail Sales/Customer Service
Next LVL Marketing Inc. —Mesa, AZ
Develop and implement effective customer acquisition strategies to meet growth targets. Collaborate with cross-functional teams to optimize campaigns and…
$17 - $21 an hour
Quick Apply
Customer Service Representative/Call Center
Sexton Pest Control —Scottsdale, AZ
Answering inbound calls for new & existing customers. Completing outbound calls as it relates to billing, scheduling and quality assurance follow up.
$18 - $20 an hour
Quick Apply
Inside Sales/Customer Service Representative
SunSource —Phoenix, AZ
Industrial sales, technical sales, field sales engineer, fluid power specialist, hydraulics, pneumatics, automatics, filtration, lubrication, fluid power,…
Estimated: $40.8K - $51.7K a year
Quick Apply
In-Store Customer Service Representative
Confidential —Tempe, AZ
We are currently looking for an engaging In-store Customer Service with strong communication skills and sound judgment in customer service issues, questions,…
$18 - $23 an hour
Quick Apply
Cashier/Sales Associate/Customer Service
Superpumper —Scottsdale, AZ
Become a Convenience Store Clerk in a great environment! We are looking to hire at various locations across Scottsdale & Phoenix. Please reach out to inquire…
From $15 an hour
Quick Apply
Customer Advocate
Chapman Automotive Corporate —Chandler, AZ
Experience working in a high volume inbound call center is preferred. Assist customers with scheduling service appointments. Paid time off and holiday pay.
$20 an hour
Quick Apply
12d
Customer Support Representative
A Game Consulting —Phoenix, AZ
Provide product and service information to customers by answering questions and offering assistance. Keep up-to-date records of customer interactions and sales…
$45,000 - $56,000 a year
Quick Apply
Dispatcher/ Customer Service Representative
Pacific Office Automation —Phoenix, AZ
Recognize, document, and alert the management team of trends in customer calls. Route calls to appropriate resources. Computer and customer service skills.
Estimated: $35.9K - $45.4K a year
Quick Apply
Customer Service Representative Healthcare/Prior Authorization (Bilingual Preferred)
UpScriptHealth —Scottsdale, AZ
Responsible for providing professional customer service with patients, pharmacies, and our healthcare providers via phone calls, chats, emails, & SMS.
$18 - $20 an hour
Quick Apply
Customer Experience Specialist
Simple Car Store, Women-Powered Dealership —Mesa, AZ
Health Insurance:* Your well-being is a priority; enjoy comprehensive health coverage. 401k Plan:* Plan for the future with our robust retirement options.
$3,000 - $6,000 a month
Quick Apply
5d
Outbound Business Account Representative
Cable ONE —Phoenix, AZ
Making outbound calls to connect with potential business customers to present Sparklight’s communication packages. Life insurance (self, spouse, children).
Estimated: $39.4K - $49.8K a year
Client Service Representative
Directed IRA —Phoenix, AZ
Answer and triage a high volume of incoming calls and emails regarding funding and pending or future self-directed investments. 15 days paid time off annually.
$60,000 - $65,000 a year
Quick Apply
Customer Care/Director of First Impressions *Performing Arts
Studio 3 Performing Arts —Gilbert, AZ
Connect with customers on a personal level to provide an amazing customer experience through phone calls, emails and text messages.
$15 - $20 an hour
Quick Apply
6d
Customer Service Representative
Penn Foster Group —Chandler, AZ
Leverages omni-channel and/ or multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and…
$20 an hour
Quick Apply
13d
Member Services Representative
Scottsdale REALTORS —Scottsdale, AZ
Other duties include but are not limited to answering phones, processing registrations and memberships, retail store sales and lockbox transactions.
$19.23 - $21.63 an hour
Quick Apply
3d
Overnight Cashier/Sales Associate/Customer Service
Superpumper —Scottsdale, AZ
Become a Convenience Store Clerk in a great environment! We are looking to hire at various locations across Scottsdale & Phoenix. Please reach out to inquire…
From $15 an hour
Quick Apply

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Benefit Customer Service Representative - French Bilingual

Willis Towers Watson - Tempe, AZ

Apply Now

Job Details

Temporary | Seasonal | Full-time $17.75 an hour 12 days ago

Benefits

401(k)
Work from home

Qualifications

Bilingual
French
Spanish
Customer service
No experience needed
English
Windows
Microsoft Office
High school diploma or GED
Analysis skills
Bachelor's degree
Computer skills
Typing
Associate's degree
Under 1 year

Full Job Description

Job Description

Bilingual Pay: $17.75 / 36,920

The Role

As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you also qualify to participate in the WTW 401(k) Savings Plan.

During our busy season you will be expected to work a 40 hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Key Responsibilities

Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in English is a professional manner
Regularly participate in team meetings and training
You will spend the majority of your time assisting customers
Perform other duties as assigned

Qualifications

The Requirements

About YOU:

You easily move between English and French in conversation and are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message. You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual. You’re excited at the opportunity to start a career with a top-notch global company!

HELPING PEOPLE - NO WEEKENDS - NORMAL Business Hours

Required

MUST have excellent French language skills
MUST have ability to move seamlessly between French and English calls
MUST have the ability to translate French calls into grammatically correct English call notes
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
Ability to work in a structured environment – adhere to posted work schedule and
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Ability to work autonomously in a self-paced, self-motivated team environment
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service environment
High School degree required

The following are a plus

Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment

Additional Information

The Company

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at willistowerswatson.com.

The Business

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

WTW is an equal-opportunity employer

WTW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Personal information provided in connection with this opportunity is subject to WTW's Applicant Privacy Notice.

Job Types: Full-time, Seasonal

Pay: $17.75 per hour

Experience level:

No experience needed

Work setting:

In-person

Ability to Relocate:

Tempe, AZ: Relocate before starting work (Required)

Work Location: In person

Apply Now

Customer Service Representative jobs in Mesa, AZ

Benefit Customer Service Representative - French Bilingual

Customer Service Manager

Member Services Representative - Tier I

Customer Service Representative

Retail Sales/Customer Service

Customer Service Representative/Call Center

Inside Sales/Customer Service Representative

In-Store Customer Service Representative

Cashier/Sales Associate/Customer Service

Customer Advocate

Customer Support Representative

Dispatcher/ Customer Service Representative

Customer Service Representative Healthcare/Prior Authorization (Bilingual Preferred)

Customer Experience Specialist

Outbound Business Account Representative

Client Service Representative

Customer Care/Director of First Impressions *Performing Arts

Customer Service Representative

Member Services Representative

Overnight Cashier/Sales Associate/Customer Service

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