20 Best Customer Service Representative jobs in Carrollton, TX (Hiring Now!)

Director, Customer Care - DFW/CLT
American Airlines —Dallas, TX
The Director, Customer Care provides overall leadership to the Customer Care organization, develops clearly defined strategies to make the station best in class…
Estimated: $150K - $190K a year
Client Service Associate
PSE Executives —Richardson, TX
Responsibilities of the Client Service Associate will include answering client inquiries, resolving any issues or complaints that may arise, and ensuring sales…
$800 - $1,000 a week
Quick Apply
Customer Service Representative
Spire —Richardson, TX
Fixed schedule with guaranteed 40 hours per week. Monday thru Friday 8:00AM to 4:30PM CST. Health insurance with employer contribution.
$15 - $17 an hour
Quick Apply
Licensed Insurance Sales Agent and Customer Service Representative (In Person Position)
Magnum Choice Insurance Agency Inc —Plano, TX
Active property and casualty license. As a Licensed Insurance Agent and customer service representative you will be assisting the Agency by:
$50,000 - $100,000 a year
Quick Apply
Customer Service Specialist
RollKall —Irving, TX
Excellent problem solving and technical skills. Technically knowledgeable of software tools. Service working extensively with customers in fast paced…
Estimated: $39.2K - $49.7K a year
Customer Service Representative
Panini America, Inc. —Fort Worth, TX
Professionally answer customer inquiries by phone, email, online accounts, etc. Product Knowledge – must be able to learn about the company’s products and…
From $18 an hour
Quick Apply
Customer Service Representative
A&J Associates —Dallas, TX
Proficient in using applications for data entry and customer management. Perform data entry tasks accurately and efficiently. Job Types: Full-time, Part-time.
$800 - $1,600 a week
Quick Apply
Bilingual Customer Service
BridgeWork Partners, LLC —Dallas, TX
As the first point of contact for clients, the ideal candidate will be responsible for answering phones and redirecting calls to other departments as needed.
$14.50 an hour
Quick Apply
1d
Customer Service Representative
Wavenet Inc —The Colony, TX
Volume outbound calls (~60/day) to qualify and collect low-voltage installers, contractors, systems integrators, design consultants, and IT professionals.
$18 - $21 an hour
Quick Apply
2d
Front Desk Customer Service Associate
Circle Ten Council, Boy Scouts of America —Dallas, TX
Communicating with volunteer/guest, and staff at the highest level of hospitality and integrity. The starting salary for an entry level Customer Service…
$35,000 - $38,500 a year
Quick Apply
8d
Customer Service Representative CSR
Holly Lake Consultants —Dallas, TX
Work closely with both the sales and customer service teams to develop and disseminate positive branding messages for our clients' products and services.
From $800 a week
Quick Apply
Customer Service Representative/Front Desk
Allied Medical of SW Florida —Coppell, TX
Manage large amounts of incoming calls. Provide accurate, valid and complete information by using the right methods/tools. Track record of over-achieving quota.
$17.00 - $19.50 an hour
Quick Apply
2d
Teller/Customer Service Representative
Cliff's Check Cashing Stores, Inc. —Dallas, TX
MUST have Valid Texas Driver's license*. Ensure all transactions are completed in compliance with federal, state and local regulations*.
$14 - $16 an hour
Quick Apply
Call Center Specialist
Careington International Corporation —Frisco, TX
Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries.
From $16 an hour
8d
Warehouse Customer Service Representative
Redstone Foods, Inc. —Carrollton, TX
The next CSR will bring to the team 10-key data order entry accuracy and phone etiquette to answer pricing, shipping, and order status information.
$18 - $20 an hour
Quick Apply
1d
Seasonal Tax Preparer & Customer Support - Remote
Baker Tilly US, LLP —Frisco, TX
Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns.
$22 - $27 an hour
10d
Agent Support Representative
Premier Health Solutions —Frisco, TX
The Agent Support Representative* is responsible for interacting with PHS sales agents (internal or external) via telephone, email and voicemail to answer…
From $47,500 a year
Quick Apply
3d
Charge Off Collections Supervisor
IQ Ventures —Carrollton, TX
Answering representative’s questions, guiding them through difficult calls or issues, diffusing complex calls, or handling issues that cannot be fielded by…
Estimated: $45.9K - $58.1K a year
Quick Apply
Client Services Specialist
ProPrint.com —Carrollton, TX
Conduct effective, prompt, and courteous customer communications. Introduce new products and services to customer when appropriate.
$18 - $22 an hour
Quick Apply
2d
Customer Service Representative - CSR
Fast Track Solutions —Dallas, TX
This position will require clear and professional communication skills, advanced troubleshooting abilities and in-depth knowledge of current hardware and…
$18.50 - $21.00 an hour
Quick Apply

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Director, Customer Care - DFW/CLT

American Airlines - Dallas, TX

Apply Now

Job Details

Estimated: $150K - $190K a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Customer service
Microsoft Office
3 years
Project management
Bachelor's degree
Organizational skills
Budgeting
Leadership
Communication skills
Negotiation

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Customer Care provides overall leadership to the Customer Care organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Leads the overall operations of the customer care group, including customer experience, departure dependability, baggage handling performance, and international arrivals
Oversees all facets of outstanding customer service delivery throughout the operating day
Coordinates the overall daily activities pertaining to AA and partners with departments throughout the airport environment, both internal and external, to promote peak operating efficiency of airline operation
Monitors and develops performance metrics to enhance sustainable delivery of customer care goals
Optimizes trained manpower, equipment, facilities, and funds for Customer Care
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
Ensures AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest level of ethics and integrity
Bachelor’s degree or equivalent work experience
Experience in Customer Care/Passenger Service at a large airport or hub required

Preferred Qualifications- Education & Prior Job Experience

7 years of leadership experience managing cross-departmental teams
3 years of experience managing a unionized frontline workgroup
Experience in the application of budgetary knowledge to drive business results
Experience implementing procedures and ensuring consistent service delivery
Experience with airline industry collective bargaining agreements
Understanding of manpower systems currently in use

Skills, Licenses & Certifications

Ability to coach, mentor, and serve as a role model for all team members
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Excellent project management skills
Proficient with Microsoft Office software
Ability to work a varied schedule
Ability and willingness to remain current with industry practices and developments
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Customer Service Representative jobs in Carrollton, TX

Director, Customer Care - DFW/CLT

Client Service Associate

Customer Service Representative

Licensed Insurance Sales Agent and Customer Service Representative (In Person Position)

Customer Service Specialist

Customer Service Representative

Customer Service Representative

Bilingual Customer Service

Customer Service Representative

Front Desk Customer Service Associate

Customer Service Representative CSR

Customer Service Representative/Front Desk

Teller/Customer Service Representative

Call Center Specialist

Warehouse Customer Service Representative

Seasonal Tax Preparer & Customer Support - Remote

Agent Support Representative

Charge Off Collections Supervisor

Client Services Specialist

Customer Service Representative - CSR

Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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