20 Best Customer Success Manager jobs in New York, NY (Hiring Now!)

Vice President of Integrated Services - Clinical
ICL —Brooklyn, NY
Education: *Licensed Psychologist or Licensed Social Worker (LCSW preferred) with current, valid NYS registration or MBA. Conducts site visits as needed.
Up to $130,000 a year
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Chief Financial Officer (CFO)
League Treatment Center —Brooklyn, NY
Maintains a thorough working knowledge of federal, state and managed care reimbursement payment methodologies, including: contractual accounting, payment…
$150,000 - $180,000 a year
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Director, Salesforce Operations
The National September 11 Memorial & Museum —New York, NY
*Salesforce Administrator certification and experience with NPSP required, with additional relevant certifications included Nonprofit Consultant preffered.*.
$110,000 - $120,000 a year
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Associate Executive Director
Community Options, Inc. —Queens, NY
Valid driver’s license with a satisfactory driving record. Complete all state and agency required training per state guidelines.
$75,000 - $85,000 a year
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Channel Manager Asian Market Metro New York
A Luxury Spirits Producer - a Client of HR Partners US —New York, NY
✅3-5 years of robust sales experience in the wine and spirits industry (supplier, distributor, bartenders, mixologists, retail), hospitality (food and beverage,…
$92,000 - $107,000 a year
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Proposal Specialist
Atlantic Group —New York, NY
Bachelor's degree in Business Administration or related field. The Proposal Specialist will play a vital role in driving business growth through the development…
$40 - $50 an hour
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Business Development Manager (Home Care) - Full Time (Brooklyn)
All Heart Homecare Agency —Brooklyn, NY
Strategic Decision Making:* Exercise independent judgment to create and implement strategies for introducing new services that complement and expand our current…
$90,000 - $100,000 a year
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Customer Success Manager
Orita —New York, NY
Serving as the voice of the customer internally for our Product org and managing feedback loops. Create and carry-out Quarterly Business Reviews for customers,…
$100,000 - $140,000 a year
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Business Development Specialist - Mandarin Speaker
Fantuan —New York, NY
Formulate user manual to help customers register, install and use company products. Build relationships with target groups, including schools, professional…
$3,500 - $4,500 a month
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12d
General Manager
Goldfish Swim School - Flushing —Flushing, NY
Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Oversee, support, direct and develop staff of 30-60…
$85,000 - $100,000 a year
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Executive Director (IDD Services)
Community Options, Inc. —Manhattan, NY
Valid driver’s license with a satisfactory driving record. Responsible for daily operations and compliance with state licensing and reporting standards.
$95,000 - $120,000 a year
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Senior Director, Legal Operations
Metropolitan Transportation Authority —Brooklyn, NY
Lead the configuration, deployment and maximization of new case management software and other digital tools, including related processes and procedures.
$155,000 - $175,000 a year
Business Development
Abacus Business Computer —New York, NY
Proficient in using and promoting company’s products as well as good at maintaining company customer relationships and developing new customers through various…
$40,000 - $90,000 a year
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1d
Customer Success Manager - Technology Offerings
rePurpose Global —New York, NY
As a rapidly growing social enterprise, we are seeking a highly entrepreneurial Customer Success Lead to own the customer-management of our nascent technology…
$95,000 - $105,000 a year
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Director of Business Development
Goldfish Swim School - BHB Operations —New York, NY
Sales and Revenue Generation: *Ensure new school is generating leads through all marketing efforts and ultimately driving enrollment numbers prior to opening…
$175,000 - $200,000 a year
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4d
Customer Success Manager
TicketManager —New York, NY
Learn and develop skills required to successfully drive expansion sales and the enterprise level. The CSM plays a critical role, leveraging both account…
$80,000 - $110,000 a year
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Chief Officer Audit Oversight & Administration
Metropolitan Transportation Authority —New York, NY
This position requires audit experience with audit methodologies and techniques to support audit process to identify implementable audit recommendations and…
From $105,472 a year
7d
Management Consultant, Data Project Manager
Monticello Consulting Group —New York, NY
Ability to conduct a gap analysis and provide current state vs future state analysis. Our team of consultants will assess the current state, identify, and…
$100,000 - $140,000 a year
Quick Apply
Vice President of Communications
Dress for Success Worldwide —New York, NY
Proficient in CRM systems, social media management tools, and public relations platforms. Manage public relations and media for Dress for Success and its…
$140,000 - $160,000 a year
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Customer Success Manager, Enterprise
Muck Rack —New York, NY
Expertise in overseeing the entire customer lifecycle; adept at handling complex renewal cycles and driving expansion within enterprise accounts.
$85,000 - $95,000 a year
Quick Apply

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Vice President of Integrated Services - Clinical

ICL - Brooklyn, NY

Quick Apply

Job Details

Full-time Up to $130,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Bilingual
Spanish
Management
Social Work License
Licensed Clinical Social Worker
Master's degree
Administrative experience
Supervising experience
Russian
Haitian Creole
Licensed Psychologist Credentials
Master of Business Administration
Communication skills
Employee evaluation

Full Job Description

JOB SUMMARY

Under the supervision of the SVP, Integrated Services Division, the Vice President of Integrated Services provides clinical, administrative, and financial oversight to the clinics, PROS and School Base Programs. The VP is responsible for establishing programmatic goals, monitoring and supporting personnel in each program, meeting quality assurance and outcome measures, and ensuring operational and financial compliance with local, State, and other rules, regulations, and guidelines.

QUALIFICATIONS AND EXPERIENCE:

Education: Licensed Psychologist or Licensed Social Worker (LCSW preferred) with current, valid NYS registration or MBA. A condition of continuing employment is that licensure is maintained. Training and Experience: 7 years minimum clinical experience and 5 years minimum progressive administrative and/or supervisory experience preferred. Job Knowledge: Must have a good understanding of NYS OMH, and NYCDHMH regulations. Superior written and verbal communication skills are a must. Must be comfortable with various software and technology necessary for performing duties. Successful track record of leading diverse interdisciplinary staff is essential.

Language: Bilingual is a plus (Spanish, Russian, Haitian-Creole or other language prevalent in the school setting).

ESSENTIAL JOB FUNCTIONS:

The VP will manage day- to-day operation of diverse portfolio consisting of Article 31(MHOTRS), OnTrack, CFTSS, PROS, and School Based Programs.
The VP will collaborate and has knowledge of Department of Health (DOH) Office of Mental Health and Office (OMH), Substance Abuse and Mental Health Services Administration (SAMHSA) regulations.
Creates targets for census and implements and monitors marketing and outreach plan to achieve goals.
Collaborates and monitors operational goals while ensuring financial health of the programs.
Drives continuous improvement within programs.
Oversees hiring of program directors and indirectly oversees all program personnel. Ensures they are appropriately trained and supported to provide clinical services within ICL’s philosophy of person centered, trauma informed, integrated, and outcomes driven care. Encourages the use of evidence-based practices in everyday care.
Ensures maximization of census by coordinating outreach efforts of various programs and referral source.
Collaborates with SVP and Finance Department to create operational and financial strategic plans and manage within budgets.
Maintains control of revenue and opportunities of savings.
Develops workflows for all program and ensure systems are effectively being practiced.
Conducts site visits as needed
Reviews client charts and ensure Medicaid/Medicare regulations are met.
Ensures Proper Supervision with performance evaluation is conducted for all direct reports
Monitors integration of all programs, analyzes the results of clinical and financial data
Participates in external and internal committees and conferences as required. Ensures ongoing understanding of all policies, procedures, and regulatory changes and positively represents ICL to external stakeholders.
Promotes positive patient experience
Acts as a liaison and collaborates with IT, Finance, HR and Communication Departments to ensure all support services are adequately provided to programs.
Has the Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third party insurance personnel.
Completes special projects as needed.
Performs other duties as required.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of mental health and industry trends, including managed care.
Ability to build teams and lead a multi-disciplinary staff of professionals, paraprofessionals, and support staff to facilitate effective programs.
Ability to think strategically, analyze trends, identify problems, and provide and implement effective solutions.
Ability to multi-task, meet deadlines and manage resources which includes money, material, time, and people.
Serves as a role model to staff and consumers/residents.
Demonstrates knowledge of, and supports, organizational mission, vision, and values, and the code of ethical behavior.
Strong Interpersonal skills
Ability to navigate, collaborate, and be effective within dynamic, complex organization.
Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third party insurance personnel.

NOTE: All applicants must comply with ICL/NYC’s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

Job Type: Full-time

Pay: Up to $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
No weekends
On call

Education:

Master's (Required)

Experience:

Management: 5 years (Preferred)

License/Certification:

Licensed Clinical Social Worker (Preferred)

Ability to Commute:

Brooklyn, NY (Preferred)

Ability to Relocate:

Brooklyn, NY: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Customer Success Manager jobs in New York, NY

Vice President of Integrated Services - Clinical

Chief Financial Officer (CFO)

Director, Salesforce Operations

Associate Executive Director

Channel Manager Asian Market Metro New York

Proposal Specialist

Business Development Manager (Home Care) - Full Time (Brooklyn)

Customer Success Manager

Business Development Specialist - Mandarin Speaker

General Manager

Executive Director (IDD Services)

Senior Director, Legal Operations

Business Development

Customer Success Manager - Technology Offerings

Director of Business Development

Customer Success Manager

Chief Officer Audit Oversight & Administration

Management Consultant, Data Project Manager

Vice President of Communications

Customer Success Manager, Enterprise

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