20 Best Technical Support Engineer jobs (Hiring Now!)

Technical Account Manager - Greenville, NC
IMA LIFE North America —Winterville, NC
Maintain a valid clean driver license and passport without restrictions. Working knowledge of common mechanical and electrical tools and instruments used for…
$80,000 - $95,000 a year
Quick Apply
Production Engineer - Monomer
Denka Performance Elastomer —Laplace, LA
The role of Production Engineer supports the Monomer Area and requires a chemical or mechanical engineering degree, a minimum of one year of experience in…
$115,000 - $125,000 a year
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PLC Programming Engineer (5 yrs experience minimum required)
Hagerman & Company, Inc. —Mount Zion, IL
Ability to define and analyze problems, evaluate relevant facts and develop effective solutions. Provide continuing system technical support as necessary,…
Estimated: $91.1K - $115K a year
Quick Apply
Help Desk Engineer - Level 1
Level Up MSP —Remote
Primarily on phone support taking inbound support calls with occasional onsite visits. The assessment does that about 66 minutes so please allow yourself enough…
$25 an hour
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22h
Continuous Improvement Engineer
Marsh Bellofram —Newell, WV
Develop manufacturing processes by designing and conducting research programs: applying knowledge of product design, fabrication assembly, tooling, and…
Estimated: $66.2K - $83.9K a year
Quick Apply
Production & Process Engineer
SELIT North America —Commerce, GA
Academic background in process engineering, industrial engineering, or electrical engineering. The ideal candidate must demonstrate excellent technical/…
From $80,000 a year
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Sales Engineer
Easy Automation Inc —Welcome, MN
Must have a valid U.S. driver's license. General familiarity with electrical engineering principles and control panel design. Travel is expected to be 10-15%.
$60,000 - $90,000 a year
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Senior Control Systems Engineer
Midwest Automation Inc. —Maryland Heights, MO
Provide technical support in the design & manufacturing of each project. Lead engineering responsibilities for a portfolio of projects in varying business…
Estimated: $104K - $132K a year
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Mechanical Design Engineer
M&A Executive Search —Memphis, TN
(e.g., design analysis optimization, utilizing finite element analysis paired with simulated design of experiments, “hands-on” prototyping and testing).
$75,000 - $90,000 a year
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Field Service Engineer (Rentals)
Sauer Compressors USA —Stevensville, MD
Answers customer calls, questions, and assists with remotely troubleshooting rental equipment in the field. Utilizes critical thinking to identity, diagnose and…
Estimated: $58.9K - $74.5K a year
Quick Apply
Technical Support Engineer
Cribl —Remote
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
$82,000 - $158,500 a year
Quick Apply
9d
Technical Support Engineer
Applied Software Inc. —Remote
Front line to take customer incoming support calls and gather information using probing questions. After completing an intense, fast-paced 4-week training…
$18 - $35 an hour
Product Design and Systems Support Engineer
Techmark, Inc. —Lansing, MI
1.Bachelor’s Degree in engineering or applicable field (agricultural, Bio systems, mechanical, electrical). 4.Support R&D projects through generation of design…
$55,000 - $65,000 a year
Quick Apply
Technical Support Engineer
Athelas —Remote
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience is required.
$80,000 - $100,000 a year
Quick Apply
Technical Support Engineer
Cybereason —Remote
Handle incoming support cases and calls of existing and new customers under defined SLA's. Strong troubleshooting and problem solving skills - must have…
Estimated: $73.5K - $93K a year
Quick Apply
Frontend Software Engineer
Payscore —Remote
Clear and effective communication with both technical and non-technical team members. Ensure the technical feasibility of UI/UX designs.
$90,000 - $110,000 a year
Quick Apply
8d
Systems Engineer
Canon Business Process Services, Inc. —Remote
Provide technical consultation and assistance to users, helpdesk, and other technical users. Perform structured analysis and develop integrated information flow…
$85,000 - $95,000 a year
Quick Apply
4d
Sr. Technical Support Engineer
Rafay Systems —Remote
Bachelor’s degree in Computer Science, or related field; or equivalent experience. Escalation point to support critical issues involving solving technical…
$72,100 - $89,045 a year
Quick Apply
City Engineer
City of Clovis, NM —Clovis, NM
Managing capital improvement projects by reviewing construction specifications and contracts, establishing and maintaining contracts for capital improvement…
Estimated: $89.8K - $114K a year
Quick Apply
3d
Customer Support Engineer
Dot Compliance Inc. —Remote
At least 1 year of experience working as a service provider/technical support engineer role within a SaaS environment. Technical support: 2 years (Required).
From $60,000 a year
Quick Apply
13d

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Technical Account Manager - Greenville, NC

IMA LIFE North America - Winterville, NC

Quick Apply

Job Details

Full-time $80,000 - $95,000 a year

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Access
Schematics
Customer service
5 years
Engineering
Allergy care
Technical support
Microsoft Office
Driver's License
Programmable logic controllers
Electrical experience
Bachelor's degree
REST
B2B
Computer skills
Manufacturing
Leadership
Communication skills
Mechanical knowledge
Mechanical troubleshooting

Full Job Description

WHY WE STAND OUT AGAINST THE REST

IMA Life offers a truly unparalleled employee experience. Our industry-leading healthcare options, affordable dental and vision plans, and employer-paid life and disability insurance prioritize you and your family's well-being. Confidently invest in your future with our generous 401K plan, featuring competitive employer matching and profit-sharing. Embrace work-life balance with flexible time off, including paid holidays, and a unique buy/sell program allowing you to purchase or sell additional vacation days to suit your needs. We even offer a Profit-Sharing program that is available to employees after their first full year. Choose IMA Life for a rewarding career that stands out from the competition!

PRIMARY POSITION RESPONSIBILITIES:

1. Meet or exceed customer’s expectations.

2. Actively manage all assigned key accounts through consistent and effective communication, problem resolution, timely delivery of goods and services, and all issues effecting customer satisfaction.

3. Build & maintain strong professional relationships with key personnel at key accounts.

4. Schedule/maintain regular quarterly appointments with key accounts.

5. Provide a ‘single source’ point of contact for assigned key accounts.

6. Develop, customize, negotiate, and manage new/existing service maintenance agreements with key accounts.

7. Delegate administrative questions; standard parts requests; part identification inquiries; first level technical issues; intercompany information; service requests and engineering requests to CS administration, CS logistics, field service supervisor, or other departments.

8. Develop & distribute non-standard/custom quotations to key accounts.

9. Actively develop, market, and sell CS products to key accounts.

10. Recognize general customer potential, develop into key accounts.

11. Meet or exceed monthly/annual key account CS sales goals.

12. Responsible for financial performance of assigned key accounts.

13. Act as liaison between customer & IMA to resolve conflicts, negotiate settlements, & maintain customer satisfaction balancing interest of both customer and IMA.

14. Coordinate projects involving both parts and service, involving appropriate CS individuals.

15. Ensure all customer requests for designated key accounts are processed efficiently & effectively and are managed to closure in a timely manner.

16. Maintains a professional image through appearance, communications, and actions consistent with IMA expectations at all times while in a business setting.

17. Act as primary technical interface between Customer Service and Engineering.

18. Perform project related engineering tasks for Customer Service personnel as needed.

19. Update customers on available improvements and replacements for obsolete items.

20. Direct/coordinate/manage technical or support activities of the technicians/engineers while supporting key accounts.

21. Develop/maintain spare parts/PM lists for key accounts.

22. Applies product understanding and process knowledge to the development of improved product and increased performance.

23. Maintain a solid understanding of MS Suite of products including Access, Excel, Word, Project or any other systems used by IMA.

24. Periodically update & hone technical skills & knowledge via formal education, seminars, Traccess, certificate programs and O.J.T.

25. Log, manage and close all open issues concerning technical questions, part failures, warranties, and parts/service requests as related to key accounts.

26. Provide detailed operating & maintenance instructions and other technical information as required to assure customer satisfaction.

27. Initiates, distributes, and maintains clear and concise written documentation concerning departmental and customer related issues.

28. Provides general sales, marketing, and management support to assist in achieving departmental or divisional goals.

29. Perform any other duties or responsibilities as assigned.

30. If required by a customer for facility access or to qualify as a vendor, submit to safety training, background checks and non-invasive drug/alcohol testing.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor's Degree in engineering, related technical field or 8 years equivalent experience.

2. Five years’ experience in operating principles and procedures of a manufacturing operation, including aspects of engineering, purchasing, materials control, and administration.

3 year’s understanding of industrial plants utilizing control systems with PC and PLC architecture, industrial refrigeration systems, and vacuum systems.
Solid working knowledge of equipment related to the freeze-drying process in pharmaceutical applications.

5. Experience in technical support of equipment installed in sterile/aseptic conditions.

Experience in remote or direct troubleshooting mechanical or electro-mechanical components and equipment including PLCs.
5 years’ experience in CS environment within hi-capital B2B equipment supplier.
Able to work from blueprints, manuals, schematics, or other technical documentation.
Working knowledge of common mechanical and electrical tools and instruments used for maintenance and technical support in the pharmaceutical industry.
Excellent verbal and written communication skills.

11. Experienced as a technical liaison with internal/external customers.

12. Strong customer service orientation & interpersonal skills.

13. Solid computer skills, including all Microsoft applications.

14. Must be able to maintain a flexible work schedule, allowing for occasional travel on short notice to handle urgent customer situations.

15. Ability to travel up to 25% of the time, including occasional international travel.

16. Able to work with minimal supervision, independently and from remote locations.

17. Maintain a valid clean driver license and passport without restrictions.

18. Clean room accessibility without restrictions.

19. Must be able to work efficiently, fully gowned, in tight quarters on top of and underneath equipment.

20. Must have no known allergy to airborne medications.

21. Experience in working within a international multi-cultural environment.

SPECIAL CONSIDERATIONS:

1. Overtime is required and flexibility of workdays and weekends are required.

2. Domestic and International travel will be required, several weeks during the year as the customer / project may require.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to Relocate:

Winterville, NC 28590: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Technical Support Engineer jobs

Technical Account Manager - Greenville, NC

Production Engineer - Monomer

PLC Programming Engineer (5 yrs experience minimum required)

Help Desk Engineer - Level 1

Continuous Improvement Engineer

Production & Process Engineer

Sales Engineer

Senior Control Systems Engineer

Mechanical Design Engineer

Field Service Engineer (Rentals)

Technical Support Engineer

Technical Support Engineer

Product Design and Systems Support Engineer

Technical Support Engineer

Technical Support Engineer

Frontend Software Engineer

Systems Engineer

Sr. Technical Support Engineer

City Engineer

Customer Support Engineer

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