At Houston Methodist, the Manager Leadership Training position is responsible for overseeing the training specialist team that designs and delivers custom training products, processes, and strategies enhancing the overall quality and effectiveness of leadership development programs. This position collaborates with all levels of leadership to deliver programs aligned with the strategies and behaviors necessary for leaders to achieve business goals. Additional responsibilities include the oversight of the leadership training calendar, ensuring that all training activities are effectively scheduled and executed, and developing learning program content that is both informative and engaging so that it facilitates meaningful learning experiences. The Manager of Leadership Training role employs industry-standard evaluation metrics to assess the success of these programs, making data-driven decisions to continually improve their impact. This position also partners with the director and learning vendors on content and core usage, ensuring that external resources are effectively integrated into the organization's training initiatives.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
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Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
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Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
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Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
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Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
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Provides leadership and oversight for the training specialist team's programs including all training elements of the Houston Methodist Academy of Leadership and Learning program.
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Effectively builds and leverages relationships with key stakeholders and partners to develop and promote department programs, get buy-in to change efforts, and provide ongoing consultation within departmental scope of service. Serves as a role model and mentors direct reports, peers, and leaders across the organization as needed.
SERVICE ESSENTIAL FUNCTIONS
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Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Serves as subject matter expert for leadership development programs throughout the organization; consultant activities include assessment, intervention, follow-up, evaluation and measurement of outcomes. Provides reports to key stakeholders.
- Participates in workgroups and committees across the system to support broader Houston Methodist strategic objectives and goals. Adds value to various work groups and councils as adviser, advocate and conduit for the dissemination of information.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
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Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
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Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
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Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
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Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
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Develops, implements and communicates systemwide leadership development practices, standard operating procedures, reporting systems and processes that align the people and quality strategies of the department with organizational goals. Efforts support Houston Methodist's employer of choice strategy and overall culture of diversity, equity and inclusion while pursuing unparalleled safety, quality, service and innovation.
FINANCE ESSENTIAL FUNCTIONS
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Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient needs that reflect understanding of the importance of cost-effectiveness.
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Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
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Evaluates vendor solutions and tools to support leadership development initiatives on quality, effectiveness, and efficiency to provide the best value to Houston Methodist. Monitors ongoing vendor solutions and the market and manages an ongoing portfolio of vendor solutions related to programmatic leadership development programs.
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Creates business justification for technology, materials, and supplies necessary to support leadership development initiatives. Orders or procures necessary items within budgetary limitations and assists with monitoring program expenditures.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS-
Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed/shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
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Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
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Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
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Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development.
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Proactively maintains a high level of business knowledge of the healthcare industry and works collaboratively with other members of HR, key management groups and stakeholders across Houston Methodist to develop our workforce, strengthen the Employee Value proposition and support our commitment to enhancing the diversity of our workforce including efforts to establish HM as an industry leader in the leadership and learning field through various mechanisms such as national presentations and publications.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
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Bachelor's degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field
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Master's degree preferred in human resources, healthcare, education, industrial-organizational (I/O) psychology, or related field
WORK EXPERIENCE
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Five years of experience in a training role with at least one year in a people management role; for internal employees, four years of experience in relevant field with performance demonstrating leadership responsibility
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Three years of soft-skill and leadership training delivery and instructional design experience, preferably in a healthcare environment
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
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Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
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Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
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Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
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Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
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Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
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Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
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Ability to work effectively in a fast paced environment
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Demonstrates flexibility and adaptability in the workplace
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Extraordinary communication and presentation skills in small and large group settings
- Ability to utilize situational awareness and emotional intelligence to provide recommendations to individuals in a variety of levels in the moment that align with values and organizational practices
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General understanding of the core functions of human resources management and how leadership development programs integrate
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Ability to multi-task and flexibility to meet the requirements of the department and the organization
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Proficient in PowerPoint, Excel, and other presentation software
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Ability to think critically and problem solve in the moment and provide recommendations in alignment with values
- Excellent customer service and professional communication skills with the ability to remain calm in stressful situations
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Proficient computer skills and ability to learn and navigate multiple software programs, Learning Management Systems, and presentation and meeting software (e.g., Zoom, Teams, WebEx)
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Strong instructional design skills including adult learning principles, learning styles, and delivery methods in variety of formats
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Skilled facilitator who can quickly adapt training approaches, tools, and present effectively to all levels of the organization
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Strong project management skills
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Understanding of learning theories and instructional delivery practices in multiple formats
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Strong research skills and the ability to analyze current and emerging trends in the industry, leveraging best practices to develop effective content and materials
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) Yes
ON-CALL*
- Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
