20 Best member services representative jobs (Hiring Now!)

Lead Patient Representative and Concierge
The Steadman Clinic —Basalt, CO
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
$26 - $28 an hour
Quick Apply
12d
2024 - Sales Associate
Salelytics —United States
Responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert the call to a sale with an…
$13.50 - $16.00 an hour
Janitorial Team Member
SEA PINES RESORT LLC —Hilton Head Island, SC
Develop and maintain effective working relationships with other staff and rental guests. Maintain appearance and able to interact with guest and inform them of…
Estimated: $28.8K - $36.4K a year
Quick Apply
20h
Customer Service Representative
Stolpman Insurance Agency —Big Stone City, SD
Willingness to obtain insurance licensing (if not already licensed), with training and licensing paid for and facilitated by the company.
$15.00 - $23.06 an hour
Quick Apply
Dining Services Associate
Commonwealth Senior Living at Kilmarnock —Kilmarnock, VA
You will prepare the dining rooms daily: set tables, pour beverages, clear and clean dishes. You will prepare and serve nutritious meals to our residents in a…
Estimated: $24.2K - $30.6K a year
Quick Apply
Housekeeper
Everlan by Dominion —Hixson, TN
Cleans resident rooms (includes stripping and remaking the bed; vacuuming carpet; mopping, dusting, disinfecting, and sanitizing bathrooms and kitchenettes; and…
Estimated: $24.3K - $30.7K a year
Quick Apply
5d
Housekeeper
Motel 6 —Kearney, NE
Motel, retail or guest service experience preferred. Able and willing to deliver friendly, courteous, and prompt customer service.
From $14 an hour
Quick Apply
Sales Representative
Renovation Brands —Bradenton, FL
Receive inbound customer calls and identify their interest in products. Handle customer calls in a professional and personable manner.
$20 - $23 an hour
Quick Apply
2d
Dishwasher
Banditos Tacos & Tequila —Columbia, MD
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
Estimated: $30.2K - $38.3K a year
Quick Apply
Health Customer Service Representative
TruHearing —Draper, UT
Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available…
$19 an hour
Sales Development Representative - REMOTE
The Pipeline Group —Remote
Grow and build pipeline through cold prospecting calls and emails. Please note experience is required as this position is not considered entry level.
$50,000 - $55,000 a year
Quick Apply
Call Center Customer Service Representative
Chicagoland Building Contractors, Inc. —California
Excellent data entry and typing skills. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including…
$21 - $27 an hour
Quick Apply
Dishwasher
Herzog Wine Cellars —Oxnard, CA
_*Knowledge / Skills: *_Ability to read and comprehend simple instructions, short correspondence, and memos. Responsible for ensuring all china and glassware is…
$18 - $19 an hour
Quick Apply
11d
Customer Care Representative
Headquarter Toyota —Miami, FL
Answering phones in a professional manner, and routing calls as necessary. Accepting payments by cash, credit cards and checks from customers for down payments,…
Estimated: $30K - $38K a year
Quick Apply
22h
Utility Team Member
Parkhurst Dining —Baltimore, MD
Follow all Parkhurst Dining guest satisfaction procedures including Hospitality Imperatives. Clean all equipment in kitchen, coolers, and service areas.
$15.25 an hour
Quick Apply
3d
Grocery Clerk
HYRUM UTAH —Hyrum, UT
COMMUNICATION: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests.
Estimated: $37.1K - $47K a year
Quick Apply
3d
Subway Crew Member @ TA Travel Center 023
TravelCenters of America —Santa Rosa, NM
For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck…
$14 - $15 an hour
Quick Apply
3d
Client Services Representative
AMAC —Marietta, GA
Manage daily calls and projects. Analysis of payer performance based on payments versus contracted fee schedule. Manage and execute client service requests.
Estimated: $56K - $70.9K a year
Quick Apply
16h
Operations Support Representative
Whitetail Disposal, Inc —Perkiomenville, PA
Respond to emails and Teams messages promptly. This non-customer facing position involves closely monitoring truck travel paths, comparing them with designated…
From $18 an hour
Quick Apply
10h
Member Service Representative
SoFi —Cottonwood Heights, UT
Exercise consultative techniques demonstrating advocacy for customers, effective call control and educating members on various tools/features to help them get…
$19.50 an hour
Quick Apply
1d

I want to receive the latest job alert for member services representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Patient Representative and Concierge

The Steadman Clinic - Basalt, CO

Quick Apply

Job Details

Full-time $26 - $28 an hour 12 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer service
English
High school diploma or GED
Supervising experience
Medical billing
Front desk
Computer skills

Full Job Description

Description:

Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent entry-level opportunity in health care to explore amazing career opportunities with world-class organization in an amazing facility. Pitkin County, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass!), and strong work-life harmony.

The Front Desk Lead and Concierge will lead the front desk staff and execute the concierge duties for the Aspen and Basalt offices (Roaring Fork Valley office locations). As the lead, they will work directly to assist administering the Basalt and Aspen front desk staff. This position encompasses all the duties of the patient representative and concierge. This lead position provides support to all front desk employees, implements and enforces The Steadman Clinic standards of excellence in all areas supervised. This position includes duties which facilitate the work of the physicians and clinical staff. As the concierge they are responsible for providing proactive assistance to patients by providing recommendations for accommodation, transport, and home care services, or any service in which the patient shows interest. They will assist patients with all aspects of their clinic or surgical visit with the goal of providing world-class patient experiences. This role will maintain relationships with vendors in the area, must be active in the community, and have a good understanding of the local area and all that is on offer.

The Front Desk Lead uses initiative in carrying out recurring assignments independently without specific instruction, but refers escalations, problems and unfamiliar situations not covered by instruction to Front office manager, Patient Experience Manager, (or other entity) for assistance.

Location: Basalt and Aspen, CO (will be in both locations regularly)

Classification: full time, year round; non-exempt, eligible for benefits

Compensation: $26 - $28/hour DOE - compensation offers will be based upon health care, hospitality, or applicable customer service experience.

Start Date: Summer 2024 - Applications for this position will be accepted until 30 days from the posting date. If the position is not filled during this time, the application window will be extended. Candidates who are selected to move through the interviewing process will be contacted directly.

Primary Job Responsibilities:

Ability to execute the Front Desk Patient Representative role at a high level, independently including all required tasks for the role.
Ability to execute the Patient Experience Concierge duties at a high level, independently including all required tasks for the role.
Provide guidance and direction to our patient representative employees, including performance and brand standards.
Assist with developing the schedule for front office staff and addressing staffing changes to make sure positions are covered when employees are out sick, on vacation or have terminated employment. Including assisting with coverage, and changes, that may occur “day of”.
Communicate and make recommendations to the Front Office Manager & Clinic Director concerning personnel matters.
Assisting front desk staff members with tasks to ensure high level of completeness and correctness. Communicating performance concerns with Front Office Manager when necessary.
Maintain positive and friendly attitude with all employees and patients.
Must have a strong ability to solve issues on the spot, use resources available to them, and continue pro-active resolution with empathy through any circumstance.
Demonstrates knowledge and understanding of patient privacy rights.
Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
Assist Front Office Manager with hiring and training front desk staff as necessary.
Assist with front office training practices, including suggestions for improvement.
Connect with clinical team members as the liaison with clinical staff and the patient representative function.
Handle difficult patients/patient complaints with professionalism.
Assist, as necessary, with any front office needs and needs of facility maintenance.
Respond to billing office requests for corrections. Ensure staff balance batches and collections as applicable.
Periodically review front desk operations for efficiency & accuracy.
Make recommendations to Front office manager as to ways in which the front desk can be enhanced.

Concierge Specific Tasks:

Welcomes patients and family members in a professional and upbeat manner.
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
Assists in resolving patient concerns or issues.
Assist with patient itineraries, including hotel rates and reservations and transport options for patients.
Provides restaurant, entertainment and activity suggestions for patients and family members.
Maintain specific metrics for clinical team utilization, trends of patient requests, as well as any metric Leadership labels necessary to track.
Maintain professional relationships with vendors in Pitkin, and Garfield counties (i.e. restaurants, transportation services, dog sitting services, delivery services, etc.).

Requirements:

High School diploma or GED
1 – 2 years of health care experience highly preferred.
1 – 2 years of supervisory or managerial experience preferred.
Knowledge of medical insurance billing referred.
Knowledge of Microsoft computer applications.
Ability to fluently speak and understand English.
Pleasant, courteous manner required and ability to handle irritated patients, in person or on the phone.
Able to work in a fast paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
Excellent organization, communication (both written and verbal) and interpersonal skills required.
Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
Must be energetic, quality driven and have proven ability to be productive member of the cohesive team of peers dedicated to providing optimum patient care.
Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personally.

Benefits

Health Insurance (medical, dental, vision)
Company 401k Contribution
Paid Time Off
Sick Time
FAMLI Leave
Paid Holidays
Life Insurance
Short and Long Term Disability Insurance; AD&D; Hospital Indemnity
Referral Program Incentive
Parking Available
Discretionary Bonus Program and Ski Pass Benefit
And more!

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Quick Apply

member services representative jobs

Lead Patient Representative and Concierge

2024 - Sales Associate

Janitorial Team Member

Customer Service Representative

Dining Services Associate

Housekeeper

Housekeeper

Sales Representative

Dishwasher

Health Customer Service Representative

Sales Development Representative - REMOTE

Call Center Customer Service Representative

Dishwasher

Customer Care Representative

Utility Team Member

Grocery Clerk

Subway Crew Member @ TA Travel Center 023

Client Services Representative

Operations Support Representative

Member Service Representative

Job Seeker Tools

Employer Tools

Browse

Stay Connected