20 Best jobs in Park Ridge, IL (Hiring Now!)

Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
SWIM TEACHER
BEAR PADDLE SERVICES —Niles, IL
Comfort in the water and basic swimming knowledge preferred. Full time positions available with consistent schedules. $14 - $18/hour starting wage.
$14 - $18 an hour
Quick Apply
Warehouse Picker
MS International, Inc. —Elk Grove Village, IL
Traditional and Roth 401(k) plans with company matching contributions. This may include picking, checking, packaging, and restocking of merchandise with proper…
$19 - $22 an hour
13d
Regional Manager
Community Operating Solutions —Chicago, IL
A current, valid driver's license. Works with a team to develop and implement marketing programs and advertising plans, including strategies and activities to…
$85,000 - $126,000 a year
Quick Apply
13h
Crew Member - Chick-fil-A O'Hare Airport
Hyde Park Hospitality —Chicago, IL
Greets all customers with a smile and friendly greeting and follows all customer service policies and procedures. This is a non-exempt position.
From $18 an hour
Quick Apply
3d
Veterinary Assistant
Glendale Animal Hospital —Glendale Heights, IL
Answer the phones in a courteous and informative way. Includes five face-to-face visits with a counselor per issue, per rolling 12 months, without any cost to…
$20 - $25 an hour
Inside Sales Executive
PatientPoint —Chicago, IL
Perform calls to make new sales. Ability to make effective 'cold' calls and adapt approach to overcome typical challenges (gaining decision maker, handling…
$22.00 - $25.85 an hour
Sewer Apprentice
A & J Sewer Service —Wheeling, IL
Participate in training allowing you to grow and develop as a professional. Show yourself as professional and knowledgeable to our customers.
$18 - $21 an hour
Quick Apply
Retail Associate, Westfield Old Orchard
The Black Tux —Skokie, IL
This Retail Associate will play an integral role in supporting our customer experience. Keep stockrooms and fitting rooms clean and organized per TBT standard.
$18.46 - $19.46 an hour
Quick Apply
Payroll Specialist
Premier Early Childhood Education Partners —Chicago, IL
Coordinate new state tax ID applications for acquisitions. To be QUALIFIED for this position, we prefer a bachelor’s degree and require at least 3+ years of…
$60,000 - $65,000 a year
Quick Apply
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
16h
Assistant Merchant
Ace Hardware Corporation —Oak Brook, IL
Assist with Merch CARE to prep Ace Care Center for calls and e-mails related to respective category. Company Car, phone and fuel card are provided for field…
Estimated: $40.4K - $51.2K a year
Surgery Scheduler
American Hip Institute —Des Plaines, IL
In addition to biweekly wages, all our employees enjoy a *Quarterly Incentive Bonus* which can earn additional PTO or a cash bonus (employee choice) based on…
From $21 an hour
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Early Childhood Teacher and Teacher Assistant
Kensington School —Elmhurst, IL
Kensington Lead Teachers work with our Teacher Assistants to develop lesson plans based on our Project Based Learning topics, participate in staff trainings &…
Estimated: $28.7K - $36.4K a year
Quick Apply
Sorting Clerk
Tarrytown Expocare Pharmacy —Morton Grove, IL
Ability to work with little oversight and/or guidance. Ability to correctly sort and distribute large amounts of medications.
$16 - $20 an hour
Quick Apply
14h
Team Member
White Castle —Chicago, IL
Your day-to-day responsibilities include customer service, working the cash register and drive-thru, preparing orders, maintaining sanitation, working the fryer…
$16.05 an hour
13d
Account Executive
Matrix Home Solutions —Arlington Heights, IL
Proficiency in appointment scheduling tools and customer relationship management (CRM) systems. An Account Executive is responsible for fully understanding a…
$41,600 a year
Quick Apply
Medical Assistant
Union Health Service —Norridge, IL
The certified medical assistant (CMA) position provides quality nursing care to patients; implements specific procedures and programs; coordinates work within…
From $18 an hour
Quick Apply
Commercial Cleaner/Housekeeping
HELPING HANDS CLEANING SERVICE —Elmhurst, IL
Restock supplies in bathrooms, break rooms, and common areas. Monitor and report any necessary repairs or replacements. Proficiency in English is required.
Up to $1,200 a week
WATCHMAN
City of Chicago —Chicago, IL
Receives calls from Watchmen in the field reporting security and safety incidents, and initiates appropriate level of response by calling 911 for Police or Fire…
$26.65 an hour
4h

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Customer Care Manager

BrightStar Care - Northbrook, IL

Quick Apply

Job Details

$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Customer service
Caregiving
HIPAA
High school diploma or GED
Supervising experience
Computer skills
Home health
1 year
CNA
Communication skills

Full Job Description

The Customer Care Manager is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties.
The ideal candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

MAJOR DUTIES AND RESPONSIBILITIES

Performs as the lead with customer care process and procedure including the scheduling of direct care staff for private duty and medical staffing clients.
Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
Manage large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff and other inquiries.
Supervises, educates and coaches direct care staff in non-clinical matters.
Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
Oversees the touchpoint process and reports results to leadership.
Assists in the development of organization goals and performance improvement activities.
Assures proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
Assures compliance with all Human Resources, local, state, and federal laws.

REQUIRED QUALIFICATIONS

EDUCATION

High School Diploma or equivalent required

SKILLS/ABILITIES

Minimum of one (1) year of managerial or supervisory experience
Minimum of 2 years of experience in customer service in a doctor’s office, hospital, medical staffing or home health environment
Excellent communication skills with the ability to communicate in a professional, empathetic manner
Experience using computer programs
Problem solver with the ability to be an innovative and creative thinker
Licensed driver with reliable transportation that is insured in accordance with the organization’s requirements.
Clean motor vehicle record, background and criminal record.
Adherence to HIPAA and ability to maintain client confidentiality

In addition, the ideal candidate must be highly organized, a quick learner, have people management skills and solid computer skills.
Strong preference for candidates local to the North Chicagoland Suburbs (Northside Chicago, Northbrook, Evanston, Skokie areas) and should be able to drive to our clients' locations within our covered territories.
Strong preference for Candidates with CNA/Caregiver experience.

WORKING CONDITIONS
This role is located on site in the branch office. Working hours: Monday to Friday, 8.30am - 5pm.
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff schedules during the hours of 5pm - 8.30am Mon to Friday and all hours during the weekend)

PHYSICAL REQUIREMENTS

The ability to remain in a seated or standing position for long periods of time.
Visual and hearing acuity.

BrightStar Care offers a generous benefits package including 401k, Health Insurance, Dental and Vision Insurance and PTO days.

Quick Apply

jobs in Park Ridge, IL

Customer Care Manager

SWIM TEACHER

Warehouse Picker

Regional Manager

Crew Member - Chick-fil-A O'Hare Airport

Veterinary Assistant

Inside Sales Executive

Sewer Apprentice

Retail Associate, Westfield Old Orchard

Payroll Specialist

Customer Service Representative - Full-time/Part-time - Flexible Schedule

Assistant Merchant

Surgery Scheduler

Early Childhood Teacher and Teacher Assistant

Sorting Clerk

Team Member

Account Executive

Medical Assistant

Commercial Cleaner/Housekeeping

WATCHMAN

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