20 Best director of process improvement jobs in Glendale, CA (Hiring Now!)

Director of Customer Service
Feit Electric —Pico Rivera, CA
Partner with stakeholder groups to design and implement a best-in-class customer self-serve digital experience, leveraging generative AI for a low-friction…
$110,000 - $130,000 a year
Quick Apply
Commercial Account Manager
Johnson Health Tech Retail Inc —Los Angeles, CA
Valid driver’s license and clean driving record is required. Follow up on new leads and referrals resulting from field activity.
$40,000 - $80,000 a year
Quick Apply
5d
Director of New Store Openings
Public Storage —Glendale, CA
Risk Management: Identify potential risks and develop mitigation strategies to ensure successful integration and property openings.
$120,000 - $180,000 a year
Quick Apply
21h
Brand Designer Print and Packaging
Confidential —Pico Rivera, CA
Education:* Bachelor’s degree in graphic design, Print Media, or a related field. Explore possibilities in industry trends, emerging technologies, and design…
$30 - $38 an hour
Quick Apply
Asset Manager
WEINGART CENTER —Los Angeles, CA
Previous experience must include responsibilities for understanding property budgets, variance analysis, capital improvement plans, investor and lender…
$90,000 - $115,000 a year
Quick Apply
5d
Product Development/Chemist - WATERLESS BEAUTY
Oliveda International Inc. —Los Angeles, CA
Able to collaborate with cross-team and cross-functional partners. Free Products every Month + Employee discount. Responsibilities but not limited to:*.
$30 - $40 an hour
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Director of Admissions
Fusion Academy —Woodland Hills, CA
Conduct informational calls with prospective families to assess fit and provide guidance on Fusion Academy programs. Familiarity with CRM systems is a plus.
$70,000 - $85,000 a year
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Physician Urgent Care
Concentra —Commerce, CA
Board certified by ABPM, ABFM or medical board in the state where employed and in accordance with state laws of practice, preferred. 401(k) with Employer Match.
$254,000 - $305,000 a year
2d
Interim Director of Treasury
Conexus —Los Angeles, CA
Collaborate with the executive team to develop and implement financial strategies aligned with the company’s objectives. Los Angeles, CA 90045 (Required).
$90 - $125 an hour
Quick Apply
14d
Regional Clinical Director | BCBA | Board Certified Behavior Analyst
Behavior Frontiers —El Segundo, CA
Provide oversight of clinical and administrative integrity and compliance across regions, such as with BF policies, professional ethics, funding source…
$100,000 - $120,000 a year
Quick Apply
3d
Registered Dietitian
Sunnyside Nursing and Post-Acute Care —Torrance, CA
Work with the facility Dietary Supervisor, staff and Diet Technician to plan, organize, develop and direct the overall nutrition services clinical program in…
$87,360 - $97,760 a year
Quick Apply
Director - Systems and Technology - Data, Artificial Intelligence and Portfolio Delivery
SoCalGas —Los Angeles, CA
Requires valid CA drivers license or reliable transportation. Bachelor's Degree Information technology, management information systems, computer engineering, or…
$165,300 - $248,000 a year
Global Director, Team Experience
Princess Polly —West Hollywood, CA
The goal is to foster corporate values and drive business success through comprehensive HR management, including job design, recruitment, performance management…
$185,000 - $215,000 a year
Quick Apply
Clinical Quality & Safety Improvement, Director
Place USA —Los Angeles, CA
In addition to the responsibilities listed above, this position is also responsible for directing clinical quality and patient safety management programs…
$175,000 - $215,000 a year
Quick Apply
1h
Director, Guest Care
Panda Restaurant Group —Rosemead, CA
Identify and implements the best-in-class VoC tools and technologies to enhance data collection and analysis. Resolve escalated guest issues and complaints in a…
$161,000 - $226,000 a year
1d
Associate Director of Affordability - Remote
Optum —El Segundo, CA
This position is instrumental in the identification and implementation of strategies designed to impact the overall cost of care for the market’s risk…
$104,700 - $190,400 a year
2d
Facilities Administrator
Confidential —West Hollywood, CA
_\*__*\*\*Candidate must possess a Bachelors or Masters Degree in the field of behavioral health or business degree with experience in the field of behavioral…
$70,000 - $80,000 a year
Quick Apply
13d
Quality Assurance Specialist, The Haven
Wayfinder Family Services —Los Angeles, CA
Associate’s degree in a related field from an accredited college or university required. Responsible for maintaining any relevant licensure/registration,…
$26.45 an hour
Quick Apply
Director, Clinical Quality & Safety Improvement
Demand Drive Solutions LLC —Los Angeles, CA
Oversees the development and standards of KP-wide quality improvement initiatives by: directing the implementation of new technology, methods, and tools to…
$170,000 - $210,000 a year
Quick Apply
20h
Senior Accountant
BYD NORTH AMERICA —Los Angeles, CA
Manage the cash forecasting process utilizing key financial data to drive cash viability. Prepare various tax filings, annual reports, and licensing.
$70,000 - $80,000 a year
Quick Apply

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Director of Customer Service

Feit Electric Pico Rivera, CA

Quick Apply

Job Details

Full-time $110,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

7 years
Computer Science
Customer service
Analysis skills
Bachelor's degree
Zendesk
Organizational skills
IT
Customer support
AI
Business
Leadership
Communication skills
Generative AI

Full Job Description

Overview: Feit Electric, a leading lighting and smart home product manufacturer, is seeking a dynamic and organized Director of Customer Service and Technical Support. This pivotal leadership role demands a strong emphasis on digital self-service and a solid understanding of information technology solutions. The Director will be responsible for elevating customer satisfaction, driving efficiency through process improvements and technological innovations, and ensuring a seamless customer experience. The position involves overseeing the customer service team and outsourced vendor partners, with responsibility for multiple customer segments and brands.

Responsibilities:

1. Leadership and Team Management:

· Lead and inspire a global team of professionals in Australia, India, and the United States.

· Foster a culture of continuous improvement, innovation, and customer focus within the team.

2. Talent Development:

· Hire, develop, and mentor support team members, fostering a culture of excellence and exceptional customer experiences.

· Optimize coverage and scheduling, create programs to motivate and assess team performance.

3. Performance Analysis and Improvement:

· Analyze department performance and proactively implement strategies to enhance quality, productivity, and profitability.

· Address training and development needs and corrective action issues as required.

4. Process Optimization and Automation:

· Monitor key work processes, such as order management, warranty returns, claims, and technical support workflows.

· Implement corrective actions to ensure performance and quality.

· Establish scalable processes, workflows, and automation for effective, low-friction, responsive support.

5. Digital Self-Service Implementation:

· Partner with stakeholder groups to design and implement a best-in-class customer self-serve digital experience, leveraging generative AI for a low-friction experience.

6. Technology and Innovation:

· Stay abreast of emerging technologies and trends in information technology to continuously improve support capabilities.

· Oversee the development and implementation of digital tools and platforms to enhance the customer experience.

7. Cross-Functional Collaboration:

· Collaborate with other departments, including product development, marketing, and sales, to ensure a unified and consistent customer experience.

· Provide insights from interactions to inform product development and implement service enhancements.

Requirements:

· Bachelor’s degree in Business, Information Technology, Engineering or a related field.

· Proven experience (7+ years) in a leadership role managing a global customer service and technical support team in consumer goods.

· Strong background in customer support information technology platforms and a deep understanding of digital self-service solutions.

· Demonstrated success in implementing innovative customer service strategies and technologies.

· Honest, hardworking, self-motivated team player with strong analytical and problem-solving skills.

· Excellent interpersonal and communication skills (oral and written).

· Strong attention to detail, organizational skills, and ability to thrive in a fast-paced environment.

Additional Details:

Onsite position at Headquarters in Pico Rivera (Los Angeles), CA.
Occasional early mornings or late nights may be required to connect with teams in other countries.
Salary range: $110,000.00 to $130,000.00 annually.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

7 years

Shift:

Day shift
Morning shift

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person

Application Question(s):

Have you worked in a role where you were responsible for sourcing and implementing new customer service systems including Artificial Intelligence (A.I.)?

Experience:

Customer Service Leadership: 7 years (Required)
Customer Service Systems: 7 years (Required)
Zendesk: 5 years (Preferred)

Work Location: In person

Quick Apply

director of process improvement jobs in Glendale, CA

Director of Customer Service

Commercial Account Manager

Director of New Store Openings

Brand Designer Print and Packaging

Asset Manager

Product Development/Chemist - WATERLESS BEAUTY

Director of Admissions

Physician Urgent Care

Interim Director of Treasury

Regional Clinical Director | BCBA | Board Certified Behavior Analyst

Registered Dietitian

Director - Systems and Technology - Data, Artificial Intelligence and Portfolio Delivery

Global Director, Team Experience

Clinical Quality & Safety Improvement, Director

Director, Guest Care

Associate Director of Affordability - Remote

Facilities Administrator

Quality Assurance Specialist, The Haven

Director, Clinical Quality & Safety Improvement

Senior Accountant

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