Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.
Job Summary
The Donation Pickup Driver is responsible for driving a box truck to pick up donated items from donors within Dade and Broward County, including small furniture, household goods, clothing, and other items. The driver must have excellent customer service skills and be able to interact professionally with donors. The driver must also be able to lift heavy items and load them onto the vehicle safely.
The Donation Pickup Driver is responsible for maintaining accurate records of all donated items, including donor information, item descriptions, and quantity. They must also ensure that all items are secured properly during transport to the Company’s warehouse or other designated locations.
The driver must have a valid driver's license, a clean driving record, knowledge of GPS, and a good knowledge of local roads and traffic regulations. They must also be able to follow instructions, work independently, and adhere to all safety protocols.
Overall, the Donation Pickup Driver plays a critical role in the organization's mission to collect donated items and turn into funds for our charitable partners. This position requires a dependable and organized individual with excellent communication and interpersonal skills, as well as a strong commitment to providing exceptional customer service.
The Perks
- Full time hours
- Weekends off
- Benefits eligible after 90 days of employment
Key Responsibilities
- Safely operate a donation pickup vehicle, following all traffic rules and regulations
- Follow pickup routes efficiently to maximize the number of donations collected and minimize travel time
- Communicate with donors and execute pickups in a courteous and professional manner
- Loads and unloads donated items into the pickup vehicle
- Ensure donated items are handled with care and securely packed to prevent damage during transportation
- Maintain a clean and organized donation pickup vehicle, conducting regular inspections and reporting any maintenance or safety issues
- Keep accurate records of donations received, including item descriptions and donor information.
- Provide exceptional customer service, thanking donors for their contributions and representing the organization in a positive manner
- Report any extraordinary or valuable donations to management
- Follow health and safety protocols when handling potentially hazardous materials or sensitive items
- Efficiently and safely unload donated items from the pickup vehicle upon returning to the store, ensuring items are organized and placed in designated areas for sorting and processing
- Stay informed about the organization's mission and goals to effectively communicate with donors and the public
- Attend training sessions and meetings as required to improve skills and stay updated on procedures and policies
Qualifications
- Valid driver's license
- 3-5 years of driving experience with a clean driving record
- Ability to pass a motor vehicle records check
- Ability to operate a box truck in a safe and efficient manner
- Knowledge of traffic laws and regulations related to driving a large commercial vehicle
- Knowledge of GPS
- Ability to work independently and follow a set schedule
- Ability to maneuver the truck in tight spaces and operate the box truck used to pick up donations
- Flexibility in schedule to accommodate changes in pickup routes or schedules
- High school diploma or GED preferred
Physical Requirements
- Ability to lift up to 70 pounds and carry it for short distances
- Physical stamina to stand, walk, climb, and bend for extended periods of time
- Ability to operate heavy machinery, including box trucks and compactors
- Visual acuity to read road signs, maps, and operating instructions
- Good hand-eye coordination and manual dexterity for operating truck controls and handling bags and boxes
- Strong back and abdominal muscles to maintain proper posture while operating equipment and lifting heavy objects
- Ability to work in all weather conditions, including extreme heat, cold, rain, and snow
- Ability to tolerate exposure to unpleasant odors, hazardous materials, and potentially dangerous situations
- Good hearing to detect warning signals and communicate effectively with coworkers and supervisors
- Must be able to pass a pre-employment health screening and motor vehicles record check
Work Environment
- Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
- Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
- Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
- Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
- Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.
Language Requirements
- Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.
Scheduling Requirements
- Donation Pickup Drivers are typically scheduled to work Monday - Friday, 7am - 3:30pm
Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.
M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
Privacy PolicyJob Type: Full-time
Pay: $17.00 per hour
