20 Best Customer Service Representative jobs in Glendale, AZ (Hiring Now!)

Customer Service Representative
SunTree Snack Foods —Phoenix, AZ
Receive and handle customers’ calls/emails promptly and professionally. Respond to customer and or consumer complaints either verbally or in written…
$60,000 a year
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8h
Customer Service Representative
Howard Air —Phoenix, AZ
Answer inbound phone calls for scheduling. Outbound phone calls to existing clients to for scheduling. We prohibit discrimination and harassment of any kind…
$18 - $24 an hour
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1h
Customer Service
Confidential —Phoenix, AZ
This position performs various functions, entails answering multiple phone calls (often at the same time) and handling all facets of day-to-day customer service…
$18 - $22 an hour
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15h
Customer Service Representative
AFD Flooring —Phoenix, AZ
Conduct outbound calls to follow up on customer inquiries and sales leads. Perform data entry tasks accurately and efficiently.
From $17.57 an hour
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Customer Service Representative #358388
Schenker, Inc. —Phoenix, AZ
\* Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
$19 - $26 an hour
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7h
Account Solutions Representative
Credit Acceptance —Arizona
Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound).
$16.50 - $18.50 an hour
7d
Client Services Representative
SafeinHome —Tempe, AZ
Experience related to or desire to work within the social work and/or caretaking fields. SafeinHome monitors adults with developmental disabilities and seniors…
$20 - $24 an hour
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1d
Customer Service Representative- Spanish Speaker NEEDED
All About People —Scottsdale, AZ
Handle incoming customer inquiries via phone, email, and chat. Provide accurate, valid, and complete information to customers. Job Types: Full-time, Contract.
From $22 an hour
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7h
Call Center Agent
Randstad General Staffing —Phoenix, AZ
Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. Enjoy a work-life balance with weekends off.
$18.99 - $19.00 an hour
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16h
Customer Service Manager
CAD Enterprises —Phoenix, AZ
The successful candidate will be responsible for overseeing customer relations, developing and implementing sales strategies, driving team performance, and…
Estimated: $79.5K - $101K a year
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Sales / Hospitality / Customer Service
Elements Massage Scottsdale Promenade —Scottsdale, AZ
Familiarity and accuracy with typing on computers to be able to schedule appointments, check out and accept payments. \*We are a "non smoking" environment.
$18 an hour
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14h
Second Shift CSR for Motor Vehicle Service
GG&D Motor Vehicle Services —Phoenix, AZ
Requirements: high school diploma or GED, 21 years or older, legally able to work in the U.S., Spanish & English required, driver’s license record in good…
$18 - $23 an hour
Quick Apply
Customer Service Specialist
JCS Professional Staffing, Inc. —Phoenix, AZ
 Will have primary responsibility to answer phone calls and respond to requests from external and internal customers. Ability to read and interpret documents.
$17 an hour
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Customer Service Representative
Eastza —Phoenix, AZ
Meet regularly with other members of the team to discuss progress and find new ways to improve business. Engage in conversation with new/potential customers.
From $800 a week
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1d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Glendale, AZ
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products,…
$16.50 an hour
Customer Service Insurance Representative
Firefighter Insurance Services —Tempe, AZ
Licenses: Property/Casualty license and Health & Life license. Processing all servicing related requests (e.g. video, text, chat, calls) from prospects and…
$37,440 - $42,432 a year
Quick Apply
Customer Service Associate
Prestige Cleaners —Scottsdale, AZ
*Dry Cleaning Allowance: *Free personal dry cleaning/laundry for up to five items each week. *Paid Training: * We provide *PAID TRAINING* to teach you…
From $16 an hour
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1d
Donation Services Coordinator - Customer Service
Science Care, Inc —Phoenix, AZ
\* Superior typing, data entry and office clerical skills. Your goal is to obtain all necessary information to facilitate donation, coordinate the logistics of…
$19.50 an hour
Quick Apply
4d
Customer Service Claims Representative
USAA —Phoenix, AZ
May require acquisition and maintenance of insurance adjuster license within 90 days. Effectively operate in a fast-paced, high-volume, contact center…
$43,750 - $45,750 a year
Customer Service Representative
Parker & Sons —Phoenix, AZ
This team is responsible for taking on customer calls, data entry, troubleshooting, scheduling service appointment, and sharing their product and service…
$21.50 an hour
1d

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Customer Service Representative

SunTree Snack Foods - Phoenix, AZ

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Job Details

Full-time $60,000 a year 8 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Bilingual
French
Microsoft Excel
JD Edwards
EDI
Customer service
Word processing
Microsoft Office
3 years
High school diploma or GED
Trade school
1 year
Manufacturing

Full Job Description

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Customer Solutions & Planning Manager

Creation Date: June 2024

Review Date: June 2024

Overview:The Customer Service Representative works closely with Trophy’s and SunTree Snack Foods, retail customers by providing responsive information and quality service. The CSR works in collaboration with Sales, Operations, Supply Chain, QA as well as Finance.

Key responsibilities include, but are not limited to:

· Receive and handle customers’ calls/emails promptly and professionally.

· Inform customers of shipping date, anticipated delays, and any additional information needed by the customer.

· Process orders through manual entry or EDI.

· Enter sales and liquidation orders.

· Act promptly to resolve any EDI errors by communicating to the appropriate stakeholders (For example advising Sales of any price discrepancies).

· Monitor orders and inventory on hand to anticipate Out of Stocks and address the situation with the different stakeholders.

· Follow up on orders to ensure order status flow (from start to finish) for all Customers.

· Follow up with short shipment communication to the customer, which includes next available ship date. Provides case fill rate and on time delivery reports.

· Monitor that policies regarding order lead time and MOQ are followed.

· Manage and Schedule Sale Order pick up and deliveries with freight brokers and our 3PL shipping office, to deliver into the Customer Location.

· Support our Finance team on Freight invoice approvals.

· Ensure knowledge of specific procedures of assigned key accounts.

· Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

· Understand the functions of other departments to utilize appropriate resources when required.

· Investigate customer inquiries and notifies appropriate department.

· Keep abreast of new products as they are introduced.

· Process returns requests to document returned goods shipments, pick up location, and request for credit procedures.

· Respond to customer and or consumer complaints either verbally or in written correspondence within 48 hours of receiving the complaint or with appropriate credit documents.

· Maintain electronic and paper files of consumer complaints.

· Compile statistics and prepare various reports for management.

· Comply with Trophy’s & SunTree’s Health and Safety policies and procedures.

· Other duties as assigned.

Experience, Qualifications, and Educational Requirements:

· One-year certificate from college or technical school and/or;

· Three to five years related Customer Service experience and/or training or; Equivalent combination of education and experience.

· Works well in a fast paced, high-pressure environment, with multiple priorities.

· Ability to plan effectively and decide accurately on the sequence in which actions should be carried out while allowing for enough flexibility to cushion ad hoc scenarios.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before customers, senior management, and employees of the organization.

· Bilingual in French would be an asset.

· Basic knowledge of Order processing systems and Word Processing.

· Intermediate knowledge of Excel.

· JD Edwards experience would be an asset.

Accountabilities for Success:

· Collaborate and partner with others through actively building positive and productive relationships, working to understand different viewpoints, and treating people of varying backgrounds and perspectives fairly.

· Communicate ideas and information in an effective manner by listening, demonstrating understanding, readily sharing information, and keeping appropriate parties up to date.

· Take initiative to understand and produce results aligned to department priorities and accept responsibility for performance and results.

· Identify causes of problems and develop solutions to make effective, timely decisions.

· Demonstrate a commitment to Trophy & SunTree’s vision and mission. Understand how individual decisions and actions impact the needs of the department as well as overall corporate goals.

Physical Effort:

· May be required to lift and/or move up to 15 pounds.

· Sitting at a desk and computer terminal for extended periods of time each day (4 to 7 hours). Occasionally required to move around the office.

· The office work environment is open, provides adequate lighting, is temperature controlled and relatively quiet.

Work Environment:

· Regularly exposed to allergens such as peanuts, tree nuts, sulphites, soya, dairy, egg, gluten and sesame.

· Occasionally exposed to wet and/or humid conditions including slippery floors if walking the Plant.

· Facility may incur extreme temperature variation depending on area as incurred in the food manufacturing and packaging process if walking the plant.

· May be exposed to equipment and processing mediums exceeding several hundred degrees Fahrenheit and noise levels exceeding 85 decibels if walking the plant.

· Requires wearing company uniform, with company provided hairnet/beard net/ safety cap, ear plugs, safety glasses etc. if walking the plant

Sensory Attention:

· Frequent need to give concentrated attention, with one or two senses used in co-ordination.

· Employees are regularly required to talk and hear, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Ability to apply common sense to problems involving mathematical skills such as adding, subtracting, multiplication, dividing and written or oral instructions.

Mental Stress:

· Work and environment are not repetitious/unchanging.

· There is noticeable pressure from deadlines, production quotas, accuracy or similar demands.

*This job description is not intended to be all inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.*

SunTree Snack Foods is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. SunTree Snack Foods provides equal opportunities in employment, promotions, wages, benefits and all other privileges, terms, and conditions of employment to all qualified persons without regard to race, national or ethnic origin, color, religion, age, sex, sexual orientation, or any other characteristics protected by the applicable Federal and State laws. Must be currently eligible to work in the US.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Shift:

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 3 years (Required)
Manufacturing: 3 years (Required)
Microsoft Office: 3 years (Required)
JD Edwards: 1 year (Required)

Work Location: In person

Quick Apply

Customer Service Representative jobs in Glendale, AZ

Customer Service Representative

Customer Service Representative

Customer Service

Customer Service Representative

Customer Service Representative #358388

Account Solutions Representative

Client Services Representative

Customer Service Representative- Spanish Speaker NEEDED

Call Center Agent

Customer Service Manager

Sales / Hospitality / Customer Service

Second Shift CSR for Motor Vehicle Service

Customer Service Specialist

Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Customer Service Insurance Representative

Customer Service Associate

Donation Services Coordinator - Customer Service

Customer Service Claims Representative

Customer Service Representative

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