20 Best program specialist jobs in Houston, TX (Hiring Now!)

Customer Service Representative
Percepta —Houston, TX
Deescalate calls as required while using key decision-making skills to discern when calls can be first call resolution or require additional investigation and…
$17.50 an hour
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2d
Remote Customer Service Specialist
Activus Connect —Houston, TX
_Customer Support_: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters through inbound calls.
$17 an hour
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9d
Intake Specialist
Ethos Risk Services —Houston, TX
No licensure or certification is required. Regular use of a computer monitor, telephone, instant messaging software, and email communication.
$15 - $20 an hour
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5d
Student Records Specialist
Houston Community College —Houston, TX
Mild winters ensure that outdoor activities can be enjoyed year-round. Two (2) years of continuous full-time general office experience, preferably related to…
Estimated: $36.7K - $46.5K a year
1d
WAREHOUSE SPECIALIST I
McLane Company —Houston, TX
Paid holidays, vacation time, educational assistance program, and more! Our warehouse selectors average between 40-50 hours per week and make $19.00 per hour.
$19 an hour
Remote Collections Specialist
BCA Financial Services, Inc. —Houston, TX
Handle high volumes of inbound and outbound calls. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and…
$17 an hour
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Credentialing Specialist
Berkeley Eye Center —Houston, TX
Verify provider credentials, licenses, certifications, and accreditations - Maintain accurate and up-to-date provider files and databases.
$20 - $22 an hour
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9d
Coca Cola - Retail Activation Specialist - Houston, TX
Greenhouse Agency —Houston, TX
Record a minimum of 35 account calls per week via Repsly. Attend and actively participate in weekly team calls. Ability to travel out of state may be required.
$52,000 - $55,000 a year
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4d
Administrative Assistant
International SOS Government Medical Services —Houston, TX
Professionally manage incoming calls, directing them to the appropriate departments or personnel. International SOS complies with all federal, state, and local…
Estimated: $48.9K - $62K a year
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1d
Full-Time Program Specialist
Girls Inc. of Greater Houston —Houston, TX
Must have reliable transportation, a valid Texas driver’s license, satisfactory driving record. As a Program Specialist, this individual will also support with…
$40,000 - $45,000 a year
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Part- Time TRASH COLLECTION
WasteFree —Houston, TX
Possess a valid state-issued driver’s license and vehicle insurance. Additional duties may include maintaining cleanliness in common areas such as pool areas,…
Up to $22 an hour
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Scanning & Imaging Specialist
Access Information Management —Houston, TX
You will conduct manual data entry of required fields for validation and verification. You will process all incoming orders in using wireless scanning…
$16 an hour
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9d
Customer Service Case Manager
Percepta —Houston, TX
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs.
$19.50 an hour
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2d
Case Specialist (2024-8174)
Cox powered by Atrium —Houston, TX
Perform PSI calls and arbitration calls. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to…
$22 an hour
3d
Full Time Hybrid Patient Benefits Specialist - Assistance Programs
ALTUS BIOLOGICS —Pearland, TX
Utilize portals, phone calls and fax to communicate with insurance companies, providers, pharmacies, and patients regarding insurance verification, patient…
Estimated: $34.1K - $43.1K a year
Quick Apply
9d
Provisioning Specialist (Remote)
Altus Group —Houston, TX
IT and Development knowledge level expertise for problem-solving, technical, infrastructure and configurations skills to work through unique and elevated issues…
$60,840 - $141,960 a year
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9d
Flight Operations/International Trip Support Specialist
International Trip Planning Services —Houston, TX
Strong technical knowledge to be able to use multiple software applications to perform the job. This role is responsible for requesting and confirming ground…
$48,000 - $80,000 a year
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6d
Specialist - Inflight AQP Instructor-Evaluator
United Airlines —Houston, TX
From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training…
10d
Program Specialist
Alexander JFS —Houston, TX
Coach clients develop career search materials including resumes, cover letters, thank you notes, answers to interview questions, mock interviews, disclosure,…
From $45,000 a year
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13d
Government Bidding Customer Support
MPG partnering —Houston, TX
Bachelor’s degree in Business Administration, Public Administration, or a related field. Guide clients through the registration and certification processes…
$45,000 - $65,000 a year
Quick Apply
20h

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Customer Service Representative

Percepta - Houston, TX

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Job Details

$17.50 an hour 2 days ago

Benefits

Health savings account
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Hospitality
Warm calling
Sales
Customer service
English
Microsoft Office
High school diploma or GED
Computer skills
Typing
1 year
OEM
Grammar Experience
Communication skills

Full Job Description

Requisition Title

: Customer Service Representative (03XG2)
US-TX-Houston

Description

At Percepta, we bring first-class service across each market we support. As a Customer Service Representative (CSR) working onsite in Houston, TX, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Service Representative (CSR) will work with customers to earn and retain their loyalty by quickly and accurately addressing their inquiries. The CSR will successfully answer a range of inquiries related to product features, functionality, and related services by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and they end their contact with a positive view our client’s brand.

During a Typical Day, You’ll

Promptly processes and answers and/or resolves customer inquiries and general questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved
Use soft skills training to establish rapport with the customer and be able to recognize both stated and unstated needs to make informed recommendations. While providing engaging customer service to matin customers brand trust within a dynamic call center environment
Utilize strong active listening skills to identify customers' issues and provide the correct path to resolution while reinforcing customers' understanding of their inquiry. Communicate professional, grammatically correct verbal responses to customer inquiries and general questions: Be proficient in several CRM and KBS tools and systems to seamlessly educate the customer on client’s products and services and advise of self-service options which can support callers on matters regarding the clients' site navigation that might be beneficial to them in the future
Deescalate calls as required while using key decision-making skills to discern when calls can be first call resolution or require additional investigation and assistance.
Understand the use of technology, scripts, and product knowledge - actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner
Ensure that all customer contacts are properly documented into the CRC’s CRM system to allow for an accurate historical view of customer’s contacts with the CRC
Use excellent problem-solving skills, determine the best course of action for Concern calls by either First Call Resolution (select call types) or warm transferring to the CXS queue
Liaise with various CRC departments, (i.e. Learning and Development, Training, Knowledge Base, etc.)
Attend team huddles, focus groups, and training sessions as scheduled
Work on activities and/or projects as requested by the Operations Supervisor
Identify and relay to the Operations Supervisor opportunities for improving the customer experience (e.g., process, technology, or training)
Relay customer service problems to Operations Supervisor when necessary
Work as a team player – assist other team members when in need of support.
Complete other duties as assigned

What You Bring to the Role

A high school diploma or GED required
One (1) year customer service experience
Experience in Customer Service, Hospitality, and Sales greatly preferred
Knowledge of the automotive, OEM, Dealer industries is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed active listening and comprehension skills
Strong customer service, interpersonal and relationship building skills
Exercise good service and business judgment with the end goal of customer satisfaction
Excellent English language with grammatical knowledge and etiquette
Displays professionalism in demeanor, language, and appearance
Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
Ability to work through multiple computer screens
Ability to work calmly under pressure
Ability to multitask while actively interacting with customers
Typing Skills (minimum 30 words per minute)
Knowledgeable in Microsoft Office, Email
Experience with Microsoft Dynamics (Customer Contact system) an asset

What You Can Expect

Pay rate of $17.50 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

A Bit More About Your Role

The CSR may take calls related to a concern that requires ongoing case management. In that event, the CSR will exhibit the appropriate empathy and warm transfer the call to a Customer Experience Specialist (CXS).

The CSR is responsible for meeting expected customer service levels and achieving Customer Experience (CX) objectives relative to their after-call customer survey scores.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Quick Apply

program specialist jobs in Houston, TX

Customer Service Representative

Remote Customer Service Specialist

Intake Specialist

Student Records Specialist

WAREHOUSE SPECIALIST I

Remote Collections Specialist

Credentialing Specialist

Coca Cola - Retail Activation Specialist - Houston, TX

Administrative Assistant

Full-Time Program Specialist

Part- Time TRASH COLLECTION

Scanning & Imaging Specialist

Customer Service Case Manager

Case Specialist (2024-8174)

Full Time Hybrid Patient Benefits Specialist - Assistance Programs

Provisioning Specialist (Remote)

Flight Operations/International Trip Support Specialist

Specialist - Inflight AQP Instructor-Evaluator

Program Specialist

Government Bidding Customer Support

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