20 Best senior customer service representative jobs (Hiring Now!)

Senior Team Member Relations Representative
Portillo's —Oak Brook, IL
In addition to supporting the ongoing refinement of Portillo’s People department, this position collaborates closely with various People management and broader…
Quick Apply
Senior Customer Service Representative
Prósperos.ai —Los Altos Hills, CA
You will take inbound inquiries and communicate with customers in _Spanish_ to resolve issues our customers are having with making deposits, money transfers,…
$24.64 - $36.67 an hour
Quick Apply
1d
Senior Benefits Csr
TEKsystems —Fresno, CA
Provide concierge level service to districts, union representatives and members. Operates under the direction and supervision of the Operations Manager.
$25 - $28 an hour
Quick Apply
9d
Senior Provider Relations Representative
Molina Healthcare —Salt Lake City, UT
Independently delivers training and presentations to assigned providers and their staff, answering questions that come up on behalf of the Health plan.
$44,936.59 - $97,362.61 a year
11d
SENIOR CUSTOMER SERVICE REP
The Nagler Group —Hudson, NH
The purpose of this role is to provide a high level of support to the sales team, following up on sales leads and helping to grow and develop client…
Estimated: $46.4K - $58.7K a year
Sr. Customer Care Representative
Lennar —Fresno, CA
Seven (7) years of homebuilding and/or similar customer service experience preferred - High school diploma or GED required, but will accept equivalent work…
$24 - $39 an hour
11d
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Fallon Health —Worcester, MA
The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success…
$20.50 an hour
Senior Manager, Customer Success
Mesilla Valley Transportation —El Paso, TX
Leads customer scorecard reviews and on-boarding calls. Ability to identify process tools and implement Standard Operating Procedures related to Customer…
From $60,000 a year
Senior Director Call Center (HYBRID)
First Technology Federal Credit Union —Rocklin, CA
Oversee daily contact center operations including but not limited to inbound and outbound calls, member escalations, and calls handled by our 3rd party contact…
$160,000 - $180,000 a year
Senior Customer Service Representative
Chesterfield County, VA —Chesterfield, VA
Process subpoenas and freedom of information act requests; compose and type various correspondence; answer and screen telephone calls; accept and account for…
$43,735 a year
5h
Senior Customer Success Manager
Velocity A Managed Services Company —Charlotte, NC
Implement revenue management practices, driving accountability, revenue retention and growth strategies which include value realization, renewal execution, risk…
Estimated: $59.2K - $74.9K a year
Quick Apply
Sr. Client Service Specialist, Employee Benefits - Burnham Benefits
Baldwin Risk Partners —Irvine, CA
Leads implementation conference calls on behalf of BKS and the client. License(s): Maintains all licenses as required by the State Department of Insurance to…
$54,335 - $81,650 a year
4d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance —Charlottesville, VA
Valid driver's license, reliable transportation, and auto insurance. Answers incoming phone calls; checks branch’s voicemail. High school diploma or equivalent.
$38,000 a year
Japanese Bilingual Senior Customer Service Associate #11067
TWI, Inc. —Irvine, CA
Typing speed of at least 30 wpm. Phone and email customer service. Customer service: 3 years (Preferred). Japanese Bilingual Senior Customer Service Associate*.
$20.00 - $25.50 an hour
Quick Apply
Senior Customer Success Coordinator
AUX Partners —Lafayette, IN
The Customer Experience Specialist is a senior-level role which requires daily interaction via telephone, in person, and e-mail with Customers, Representatives,…
$55,000 - $60,000 a year
Quick Apply
Senior Customer Service Representative
Derrick Corp —Houston, TX
Bachelor's degree in Business Administration, Management, or a related field. Strategic thinker with the ability to develop and execute customer service…
Estimated: $49K - $62K a year
Quick Apply
Sr. Customer Service Representative - Tampa, FL
Signode Industrial Group —Tampa, FL
Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
$20 - $27 an hour
Quick Apply
Medical Supplies Customer Service Representative
Bedard Pharmacy & Medical Supplies —Auburn, ME
Learns the products and services offered by Bedard, the computer systems used, and the guidelines and regulations required by federal, state, and accrediting…
$16.34 - $21.39 an hour
Quick Apply
9d
Senior Operations Manager
Hertz —Lihue, HI
S driver’s license with a clean motor vehicle record. Retirement programs, including 401(k) employer matching. High school diploma or equivalent required.
$75,000 a year
Senior Client Services Specialist
Prudential —Newark, NJ
Service inquiries typically include but are not limited to billing, eligibility, plan design, disability claims, and voluntary benefit topics.
$65,900 - $98,000 a year

I want to receive the latest job alert for senior customer service representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Team Member Relations Representative

Portillo's - Oak Brook, IL

Quick Apply

Job Details

Full-time

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Bilingual
Spanish
Management
5 years
Employee relations
English
Bachelor's degree
Human resources
Organizational skills
Professional In Human Resources
Restaurant experience
Communication skills

Full Job Description

POSITION SUMMARY: This position requires someone who is bilingual, fluent in Spanish

The Sr. Team Member Relations Representative plays a critical role in facilitating higher-level investigations within Portillo’s People team. Tasked with cultivating a workplace characterized by fairness and inclusivity, this role ensures the preservation of the company's employment brand by consistently addressing team member and company interests in an equitable manner. In addition to supporting the ongoing refinement of Portillo’s People department, this position collaborates closely with various People management and broader teams, including People Business Partners, field management, Legal, and other internal stakeholders, to provide strategic counsel and serve as a proactive consultant to the business, extending support to Portillo’s Food Service initiatives.

The Sr. Team Member Relations Representative fosters effective communication and maintains positive relationships with team members to bolster overall satisfaction. Moreover, this role is instrumental in conducting thorough investigations into complex and sensitive team member relations issues, offering guidance and recommendations to both managers and team members. By spearheading these higher-level investigations, this position contributes significantly to the resolution and prevention of workplace conflicts, thereby promoting a harmonious and productive organizational environment.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

· Lead and oversee higher level investigations into team member complaints, effectively resolving conflicts and recommending appropriate corrective actions in line with organizational policies and legal requirements.

· Conduct thorough internal investigations to gather the facts of reported employee concerns to determine any policy violations.

· Act as the subject matter expert on company policies, team member concerns, consultations, disciplinary procedures, and action plans, ensuring adherence to established protocols and best practices.

· Provide feedback on programs, policies, and procedures designed to mitigate risks and promote fairness and equity in team member relations and business decisions, thereby safeguarding the organization against potential liabilities.

· Offer guidance and support in formulating the company's response to crisis situations, providing strategic input to ensure a timely and effective resolution.

· Conduct round tables to gain valuable insight into Team Member engagement, satisfaction, concerns and perspective. Shares feedback with leadership,

· Provide recommendations and guidance on performance management.

· Assess the severity, involve appropriate individuals and facilitate appropriate action based on policy and company precedent.

_ Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness_

· Partner on cross-functional project teams to develop comprehensive Team Member Relations programs and materials, ensuring alignment with organizational objectives and values.

· Collaborate closely with legal counsel and various departments to address legal considerations and ensure compliance with regulations related to investigations.

· Provide support to management in the development of team members through coaching and mentoring initiatives, fostering a culture of continuous learning and growth.

· Stay abreast of evolving team member relations trends, regulations, and legal requirements, incorporating this knowledge into organizational practices and policies.

· Participate in unemployment hearings, agency claims, and legal proceedings, offering testimony and monitoring proceedings to safeguard the organization's interests and ensure compliance with legal obligations.

Energy: We move with urgency and passion, while maintaining attention to detail

· Communicate and clarify policies and procedures to team members, ensuring full understanding and compliance with legal requirements.

· Oversee and assist the rollout and ongoing implementation of Team Member relations programs ensuring seamless integration and maximum impact.

· Analyze investigations data and provide trend information to appropriate parties as well as strategic actions to address the themes and trends within a business.

Fun: We entertain our guests, we connect authentically, and we make each other smile

· Subject matter expert and facilitator for Team Member and Manager training relating to employee policies and compliance in partnership with legal.

· Demonstrate self-discipline in efficiently managing time and juggling multiple projects to meet deadlines and deliver exceptional results.

· Fulfill any additional duties as assigned, contributing to the overall success and effectiveness of the team and organization.

ORGANIZATION RELATIONSHIPS

This position reports to the Director of Team Member Relations and leads and manages the General Managers/Market Managers as his/her direct business partner. The Sr. Team Member Relations Representative interacts with executive and senior leadership, other People leaders, as well as Legal, Operations, Payroll and Accounting/Finance, Marketing, and Information Technology.

QUALIFICATIONS

Educational Level/Certifications

· Bachelor’s degree in Team Member Relations, Human Resources, or related field preferred

· SHRM Certification and/or PHR Certification

· AWI Certification – Association for Workplace Investigations

Work Experience, Qualifications, Knowledge, Skills, Abilities

· Five years of professional experience in human resources, with a preference for at least two-three years specifically focused on employee relations, or equivalent expertise gained through training, education, and relevant experience.

· Exceptional oral and written communication skills, facilitating effective interaction and collaboration across all levels of the organization.

· In-depth knowledge of state and federal laws governing labor relations, ensuring compliance and informed decision-making.

· Proficiency in comprehending, interpreting, and applying relevant laws, regulations, ordinances, and policies to support organizational objectives.

· Demonstrated expertise in dispute resolution, coupled with strong judgment and decision-making capabilities.

· Ability to maintain composure, diplomacy, and persuasiveness in challenging or confrontational situations.

· Proven experience in successfully implementing organizational change in dynamic environments.

· Outstanding leadership qualities with a track record of nurturing and sustaining high-performing teams.

· Strong presentation skills and the ability to engage effectively with executives.

· Aptitude for managing multiple priorities while maintaining strong organizational and prioritization skills.

· Exceptional ability to build consensus among diverse stakeholders.

· Fluency in both English and Spanish is required.

· Multi-unit experience (e.g. retail, hospitality, restaurant)

· Multi-state employer experience.

Travel Requirement

Travel may be required 30% of the time including out-of-state travel on occasions.
Restaurant Support Center 3 days per week (Tuesday, Wednesday, Thursday)

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Experience level:

5 years

Shift:

Day shift

Weekly day range:

Monday to Friday
Weekends as needed

Work setting:

Hybrid work
Office

Work Location: Hybrid remote in Oak Brook, IL

Quick Apply

senior customer service representative jobs

Senior Team Member Relations Representative

Senior Customer Service Representative

Senior Benefits Csr

Senior Provider Relations Representative

SENIOR CUSTOMER SERVICE REP

Sr. Customer Care Representative

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Senior Manager, Customer Success

Senior Director Call Center (HYBRID)

Senior Customer Service Representative

Senior Customer Success Manager

Sr. Client Service Specialist, Employee Benefits - Burnham Benefits

Sr. Consumer Loan Specialist - Sales Customer Service

Japanese Bilingual Senior Customer Service Associate #11067

Senior Customer Success Coordinator

Senior Customer Service Representative

Sr. Customer Service Representative - Tampa, FL

Medical Supplies Customer Service Representative

Senior Operations Manager

Senior Client Services Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected