WHO WE ARE
Come grow with us! If you are a passionate change agent who thrives in a collaborative, entrepreneurial and inclusive, culture committed to operational excellence, we would like to meet you.
At Resonance, you get immediate hands-on experience alongside our clients as we work to build sustainable, positive impact. Our teams are autonomous and self-sufficient. You get to weigh in with founders and leaders on how to drive change and grow the movement while growing the company.
Resonance is an award-winning, Certified B Corporation consultancy that delivers market-based solutions to address the world's toughest challenges. We enable a variety of donor, commercial, and investor clients around the world to catalyze lasting impact. Resonance seeks to catalyze large-scale social, environmental, and economic change by fostering new and dynamic forms of collaboration. We do this by fostering public-private partnerships, facilitating sustainable investment, and providing deep analytical insights in frontier markets.
POSITION MANDATE
The Senior Analyst is part of the Project Delivery Unit (PDU), providing technical communications support across a portfolio of projects for the Government
Services (GS) and Partnership Accelerator (PA) business lines to deliver excellence to clients. This is a full-time position reporting to a PDU Director, PDU Deputy Director, Senior Manager, or Manager.
The Senior Analyst-Communications Specialist will play a strategic role working across a portfolio of projects and partnerships, responsible for elevating the profile and key impact narratives of each project and coordinating with Resonance's overall communications content and presence. This will include supporting the development and execution of dynamic project communications strategies. Although project communications is the primary focus of this position, the Senior Analyst will support management of day-to-day tasks for USAID, other U.S. Government (USG) clients, and public-private partnership activities contributing to client relationship management, overall program and task management, financial management, project compliance, alongside technical assistance. The Senior Analyst works closely with clients and partners to plan, implement, and troubleshoot project implementation issues, with an emphasis on project communications issues. The Senior Analyst works closely with the PDU and Technical Sector teams to ensure technical excellence is integrated throughout project delivery. A matrixed, and integrated relationship with the Technical Sector and Communication/Marketing teams enables the Senior Analyst to receive technical guidance and mentoring about Resonance’s technical best practices. The Senior Analyst establishes ongoing communication and collaboration to ensure technical alignment across project activities. Although the core mandate of the position is to support communications tasks of Resonance’s GS and PA divisions, the Senior Analyst may also support billable tasks on Resonance’s Impact Advisory Team; support Resonance business development tasks; and participate in corporate initiatives and committees, as necessary and appropriate.
OUTCOMES / ESSENTIAL FUNCTIONS
- Support delivery of services under the GS and PA project portfolios, ensuring contract compliance, effective client engagement, and sound financial management
- Support the GS and PA project portfolios by drafting, editing, and copy-editing communications materials, including but not limited to press releases, fact sheets, blog posts, case studies, talking points, slide decks, and other content as required; and navigate the necessary clearance processes for the materials as needed
- Manage or help manage content management system (CMS) for project-related websites, including but not limited to managing third-party vendors, brainstorming and developing web content, navigating the necessary clearance processes, updating web content, and conducting ongoing maintenance of the website as needed
- Manage or help manage email management platform (e.g. Constant Contact or MailChimp) for mass email communications (e.g., project-related newsletters and invitations)
- Manage or help manage project-specific social media communication, including but not limited to developing social media toolkits for platforms such as X/Twitter, LinkedIn, and Facebook; collecting or developing photos, graphics, and other visuals for social media; navigating the necessary clearance processes; scheduling content; and monitoring and reporting on email analytics as needed
- Support the development and implementation of project-specific communications strategies and plans; as well as marking and branding plans that comply with USAID and project specific templates and guidance
- Work with project teams and grantees to develop compelling impact narratives and human-interest stories that amplify program results
- Develop understanding of evolving USAID and private sector industry forums including websites, news outlets, events, and other convenings
- Leverage project results to position Resonance and key partner thought leadership for broad dissemination and engagement
- Review or draft relevant project deliverables to ensure high quality final products, including but not limited to monthly, quarterly, and annual reports, annual work plans, and technical deliverables as needed
- Support projects with Grants Under Contract (GUC) programs to develop communications resources, tools, and informational sessions for grant applicants and grantees
- Support grantees in projects with a GUC program in the development of communications materials to showcase their work
- Help organize and manage communications for project-specific promotional and learning events and related outreach; provide support as needed in the planning and coordination of events
- Maintain electronic records and databases for communications materials, which may include aligning records in both SharePoint (Resonance’s system) and Google Drive (USG preferred system)
- Support assigned projects to maintain effective communication and information sharing with clients, partners, and stakeholders
- Support projects to recruit and field communications staff and consultants, including but not limited to graphic designers, video editors, and copyeditors as needed
- Supports strategic corporate initiatives as relevant and appropriate
REQUIRED EDUCATION & EXPERIENCE
- Bachelor’s degree in Communications, International Relations, or another relevant field
- 3+ years of professional experience, preferably in a communications role
- 1+ years of experience writing and preparing communications materials such as blog posts, social media threads, press releases, and reports for USAID and/or others
- 2+ years of experience working on USAID-funded projects
- Proven experience managing budgets
- Proven expertise using the Microsoft suite of products (i.e., PowerPoint, Word, and Excel)
- Proven expertise using presentation platforms (e.g., Canva, PowerPoint, or similar)
- Knowledge of USAID marking and branding guidelines and USAID report structures
PREFERRED EDUCATION & EXPERIENCE
- Master’s degree in Communications, Media, Public Affairs, International Development, or another relevant field
- Fluency in Spanish or French
- Demonstrated experience performing analytical work, research, and project management
- Demonstrated technical experience in one or more of the following areas: workshop facilitation, private sector engagement, innovation, partnership development, economic growth, digital ecosystem development, circularity, women’s economic empowerment
- Experience working with private sector businesses or corporate clients
TRAVEL EXPECTATIONS
Ability to travel for periods of up to three (3) weeks at a time.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This position operates in a professional office environment, and routinely requires the use of standard office equipment such as computers, phones, printers, photocopiers, and filing cabinets.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
As a part of the responsibilities for this job, the employee is required to communicate, detect, converse with, discern, convey, express oneself, and exchange information orally and in writing with others. The employee must be able to remain in a stationary position, sitting at a desk for prolonged periods, move or traverse inside the office and facilities; operate, activate, use, prepare, inspect, place, detect, or position computers and other office equipment, such as a calculator, copy machine, furniture, and computer printer. The employee must be able to make substantial repetitive motions of the wrists, hands and fingers. The employee must be able to lift and move up to 15lbs at times.
WORK AUTHORIZATION / SECURITY CLEARANCE
US work authorization is required.
AAP/EEO STATEMENT
The Equal Employment Opportunity Policy of Resonance is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, sex (including pregnancy, gender identity or expression, and sexual orientation) parental status, genetic information (including family medical history) political affiliation, military service, age, veteran status, disability, or marital status, or any other characteristic protected by federal, state, or local law. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, Resonance also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Resonance believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above-mentioned characteristics.
We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
Applications will be reviewed on a rolling basis. Only candidates selected for interviews will be contacted. No phone calls or emails please.
