Emer Medical Services Spec I
Under the supervision of the EMS & Trauma Systems Manager, and within guidelines established by the EMS Act and rules adopted there under, plan, coordinate and evaluate EMS education/training and certification activities. Plan, coordinate and provide licensure and inspection activities. Plan and coordinate complaint investigations and recommend appropriate action. Provide technical assistance and information to EMS licensees and certificant holders. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Provide information on the EMS services and affairs to the public. Assist EMS licensees and certificant holders with quality management, mutual aid agreements, protocol development, and variances. This position is eligible to telework (up to 5 days per week).
EXPERIENCE AND EDUCATION
Graduation from an accredited EMS education programs adopted by national accrediting organizations. Experience in public health work.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. This position is eligible to telework (up to 5 days per week). Selected candidate must have the ability to provide a reliable internet service in a home office location free from distractions, that will provide the ability to ensure confidentiality of work product. Selected candidate must telework from Texas.
Investigate complaints relating to EMS licensees, certificant holders. Develop and carry out investigative plans, prepare detailed reports, and make recommendations for action to the Compliance Review Committee. Complete complaint summaries within required timelines and in accordance with Program Guidelines and Work Plans. Testify as expert EMS witness at related hearings and informal conferences as requested. (30%)
Coordinate, approve, monitor, and audit EMS education/training and certification activities in compliance with the EMS Act and rules and policy adopted there under. As assigned, will participate in advisory councils, and assist in development of program goals, objectives, and evaluation activities. Review, evaluate and approve course applications. Prepare written reports within specified timelines and in accordance with program guidelines and work plans. (15%)
Coordinate and provide license survey activities to comply with the EMS Act, rules and policy adopted there under. Perform regular inspections associated with licensing survey requirements. Evaluate and process license application packets and related data for compliance with the EMS Act. (15%)
Assist with public relations activities as requested including appearances at public hearings, open forums, commissioner’s court, city councils, etc. as an EMS subject matter expert. With leadership and guidance from the Manager will serve as a liaison and coordinate with other State EMS/Trauma System offices, local RAC and other EMS entities. Research, interpret and disseminate standards, policies, rules, and definitions pertaining to EMS stakeholders. (15%)
Uses computer for inputting and retrieving data and word processing to include Microsoft products, Word, Excel, Teams, and Power Point. (15%)
Other duties as assigned include disaster response activities. This position may serve in the DSHS or EMS Multi-Agency Coordination Center, State Operations Center, regional and/or local operations centers, joint field offices, Disaster District operations centers, or to be deployed to an affected area of the state during the response to and/or recovery from an all-hazard event. This position may on an as-needed basis, assist with a response and/or recovery effort because of their subject matter expertise and/or experience; or assist with maintaining continuity of operations.
(10%)
Knowledge Skills Abilities:
Knowledge of EMS laws and rules.
Knowledge of office, administrative, and clerical practices, principles, and procedures.
Knowledge of correct business writing, grammar, word choice, sentence structure, spelling, and punctuation.
Skill in the use of current computer systems and programs, including word processing, database such as Versa Regulation (VR) or other similar client compatible software, internet, and email.
Skill in composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.
Ability in providing quality customer service.
Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.
Ability to maintain confidentiality of documents, materials, and information.
Ability to communicate and express ideas clearly and accurately, both verbally and in writing.
Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
Ability to work collaboratively with co-workers, maintaining an effective working relationship.
Ability to respond to public inquiries in a timely manner.
Ability to travel.
Ability to provide a reliable internet service in a home office location free from distractions that will provide the ability to ensure confidentiality of work product.
Registration or Licensure Requirements:
Must possess a valid Class C Texas driver’s license, or equivalent license from another state. Employee must meet and maintain an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS policies to operate vehicles.
Must possess a current state certification and/or a National Registry certification for the following: EMT Paramedic, Advanced EMT, EMT-Basic
Initial Selection Criteria:
Current Texas or National certification or license as an emergency medical services personnel; minimum Emergency Medical Technician (EMT) level. Experience in EMS operations and/or EMS Initial Education. Application review and processing experience, quality assurance audit experience and/or complaint investigation experience considered.
Additional Information:
This position is eligible for telework, up to 100% from anywhere in Texas. Travel to and from work and working at the headquartered office will be required as needed. DSHS will provide computer, related equipment, and basic office supplies. Employees must provide office furniture and high-speed internet.
This position may require working hours other than 8:00 a.m. – 5:00 p.m. Monday thru Friday, to include some evenings, weekends and holidays as workload dictates. Position may be home based. This position requires statewide travel. Employee must provide transportation. Safe operation of either a state-owned vehicle or personal vehicle is required to conduct state business, applicants will have their driving records checked through the Department of Public Safety and applicants must have a valid Class C Texas driver’s license or equivalent license from another state.
Employees/applicants are responsible for providing a copy of their driver’s license prior to beginning employment. Only applicants who are interviewed will receive written notification of selection results. Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68S, HM, 870, 4E0X1. For more information, see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
**PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.**
MOS Code:
HM,230X,HS,NAP11,4EOX1,43HX
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS