Compactor & Baler Dispatcher / Management:
The representative will be responsible for all work order / request intake, processing and management, triage, technical troubleshooting, dispatch, as well as all vendor, client and all systems communications, processing and management. Professionally and effectively communicate client requests and be informative, empathetic, and eager to quickly solve a client's problems. Must be willing to listen, learn, and resolve any client inquiry and issue. Be a Team Player and work with seasoned management and team.
Facilities Maintenance / Mechanical Repairs Dispatcher /Management Requirements and Qualifications:
· Previous experience in dispatching, technical experience specifically in waste and recycling compactor and baler equipment industry
· Knowledge of all parts and equipment operations
· Knowledge of waste and recycling industry and hauling operations
· Customer-focused for positive customer experience and resolution
· Resolves issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
· Multi-tasking/Excellent time management and prioritization skills
· Quality focus/ Customer-focused for positive customer experience and resolution
· Documentation skills
· Computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
· Fast paced position, entry level to management, will train
· Availability for weekdays, nights, and weekends. East Coast time 7am - 10pm Monday thru Friday and 8am - 7pm Saturday.
Education, Experience, and Licensing Requirements:
· University/college degree is an asset
· Familiarity with office software and phone systems a plus
· Previous experience in specific industry only
· Strong Excel skills are preferred
About the company:
DRM Waste Management promotes equal opportunity for all its employees. We believe that both company and clients benefit from the different talents, viewpoints and perspectives a diverse workforce provides.
Diverse groups enable innovation, performance and process development, three areas of service upon which DRM has built its business. By embracing diversity at all levels of the company, and encouraging all individuals to reach their full potential, DRM continues to build an inclusive and respectful working environment, while serving customers at the highest levels of value, quality and satisfaction.
DRM Waste Management offers remote full time opportunities as well as hybrid or full office time opportunities, health insurance, dental insurance and paid time off.
Job Type: Full-time, over time available
Pay: $20.00 - $30.00 per hour, higher level management positions also available
Benefits:
· Health insurance
· 401 K
· Paid time off / Vacation
Schedule:
· 8 hour shift
· Evening shifts
· Weekends
· Monday to Saturday
Experience:
· Dispatching / technical: 2 years at least in specific industry
· Work Location: Remote
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Work Location: Remote