Position Summary:
Provides directions to guests/team members within the hospital system, and the Orlando area.
Facility: Arnold palmer Hospital
Location: Orlando, Florida
Type: Full Time
Shift: Mon,Thurs, Fri, Sat, Sun (first shift)
Responsibilities:
Essential Functions
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Escorts guests to their in-hospital destinations as needed.
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Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
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Provides information to all hospital team members.
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Responds to needs of guests/team members either on the phone or in person.
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Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
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Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
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Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
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Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
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Presents a professional image in dress, hygiene and communications skills.
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Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
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Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
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Attends in services/meetings as required.
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Completes all mandatory education.
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Assume the responsibility for professional growth and development
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Other duties as assigned.
Qualifications:
Education/Training
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High School diploma or equivalent.
Licensure/Certification
Experience
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Two (2) years of experience in a customer service setting.