Harvard Lanes is a 75 year old candlepin bowling alley in historic Harvard, MA. We have recently renovated the lanes and interior, including a new cafe seating area, and food and drinks (beer, wine and cider as well).
Overview:
We are seeking a customer-oriented person to join our team as a Front Desk Associate! As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Handle reservations, lane assignments, and process transactions with accuracy and efficiency.
- Resolve customer inquiries with a positive and proactive approach, ensuring customer satisfaction.
- Promote our services and products, including party packages, leagues and special promotions.
- Maintain an organized and clean front desk area.
- Provide guests with information about candlepin bowling
- Flexibly adapt to business needs and take on additional responsibilities as required.
Qualifications:
- Exceptional interpersonal skills and a commitment to providing excellent customer service.
- Strong communication abilities and a dependable nature.
- Previous experience in a customer-facing role is preferred.
- Ability to work flexible hours, including weekends and during scheduled parties.
- Sales-oriented with an ability to naturally engage and persuade customers.
- Eager to learn new skills as our business evolves.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out, ensuring accuracy of information
- Answer phone calls and respond to inquiries promptly and professionally
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Weekends only
Application Question(s):
- Are you able to work Saturdays and Sundays?
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Harvard, MA 01451 (Required)
Work Location: In person