Welcome to The Royal Orchid Hotel – where exceptional hospitality meets Pacific paradise! We are seeking a dedicated and service-oriented individual to join our team as a Front Desk Agent. Located in the heart of Guam, The Royal Orchid Hotel is renowned for providing an unforgettable stay to our guests, and we are looking for a passionate and motivated individual to be the first point of contact at our front desk.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist with resolving guest complaints or issues, escalating to management when necessary
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hotel management or front desk operations preferred
- Familiarity with night audit procedures is a plus
- Excellent customer service skills with the ability to handle difficult situations diplomatically
- Strong communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Multilingual abilities are highly desirable, especially in languages commonly spoken by hotel guests
- Ability to work flexible hours, including evenings, weekends, and holidays
- Attention to detail and ability to multitask in a fast-paced environment
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time, Temporary
Pay: $9.25 - $9.75 per hour
Expected hours: 30 – 50 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Parental leave
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Relocate:
- Tamuning, GU 96913: Relocate before starting work (Required)
Work Location: In person