Activus Connect is seeking experienced call center reps with a high degree of empathy to provide service to customers who have experienced a data breach. This is a temporary position with an expected duration of around 6 weeks.
Responsibilities:
- Provide exceptional customer service to clients through inbound and outbound calls
- Answer customer inquiries and resolve issues promptly and effectively
- Maintain accurate and detailed customer records
- Analyze customer needs and recommend appropriate products or services
- Collaborate with team members to ensure customer satisfaction
- Meet or exceed performance targets and goals
Experience:
- Previous experience in a call center or phone-based customer service role is required
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
If you are passionate about providing excellent customer service and have the skills and experience required for this position, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives!
Technical Requirements:
- You will need to provide your own work equipment
- Laptop or Desktop Computer
- Dual Monitors
- USB Headset with built in Mic
- Wired keyboard/mouse
- Computer specifications must meet minimum requirements of: 8GB RAM, minimum 2GHZ processing power, Windows 10+ or MacOS Monterrey+
- Reliable hardwired internet connection with at least 20MBPS Download and 10MBPS Upload
- No Wifi, satellite, wireless based, or Hotspot services
- You cannot use a VPN while working
Job Types: Full-time, Temporary
Pay: From $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Weekly day range:
Work setting:
Location:
Work Location: Remote