Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, including taking bookings over the phone or online
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Multilingual abilities are a plus
- Familiarity with hotel management software and phone systems is desirable
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive pay rate
- Opportunities for career advancement within the hospitality industry
- Training provided to enhance your skills in guest relations and customer service
If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent.
Job Type: Full-time
Pay: From $16.64 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person