20 Best Senior Client Service Specialist jobs (Hiring Now!)

Center Director (BCBA/Board Certified Behavior Analyst)
Little Leaves Behavioral Services —Nottingham, MD
Master’s degree in Behavior Analysis or related discipline (BCBA and license eligible). Review, develop, and implement a plan to address client and staff…
$108,000 - $114,000 a year
Quick Apply
Senior Archeological Specialist
Aspen Environmental Group —Agoura Hills, CA
An M.A. or a Ph.D. in archaeology or a related field. Manage and further develop a number of cultural resource projects.
$69,000 - $100,000 a year
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Senior Family Law Attorney, Hybrid
The Zhou Law Group —San Jose, CA
Prepare case strategy and case strategy team oversight while giving direction on all complex cases, including cases set for long cause hearings;
From $230,000 a year
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Senior Bookkeeping Specialist
Bookkeeping For Painters —Remote
Certification: Must have QuickBooks ProAdvisor certification; Advanced certification strongly preferred. Lead and Coach: Initiate client onboarding, oversee…
$22 - $32 an hour
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Connectivity Specialist - Wireless/Fiber Installer
Deeply Digital —Durango, CO
Willingness to travel, including a valid Colorado driver's license and good driving record. Walk jobs, estimate time and materials needed for quotes, and answer…
$18 - $24 an hour
Quick Apply
Senior Clinical Care Team Specialist
CCA, Inc. —New York, NY
Must have an active and in good standing license to practice clinical counseling. Limited permits and/or other certifications without an active clinical license…
$75,000 - $80,000 a year
Quick Apply
Senior Electrical Engineer - Facility Assessment Specialist
The LiRo Group —Albany, NY
Engage with interdisciplinary teams to integrate assessment results into conceptual design for cost estimation and scheduling team members.
From $100,000 a year
Senior Mechanical Engineer - Facility Assessment Specialist
The LiRo Group —Albany, NY
Engage with interdisciplinary teams to integrate assessment results into conceptual design for cost estimation and scheduling team members.
From $100,000 a year
Home Care Client Care Specialist
Senior Care Business Advisors —Georgia
Prioritizing inbound calls and text messages by order of importance. The nature of the phone support will predominantly be inbound calls and texts.
$14 - $17 an hour
Quick Apply
Physical Therapist - $5000 Sign on Bonus
Lifespark Group LLC —Anoka, MN
Current and active Physical Therapist license in the state of Minnesota. Any direct client care provided will be performed as defined by the state Physical…
Estimated: $72.9K - $92.3K a year
Quick Apply
3d
Hospice Nurse
Healthcare Recruiting Specialists —St. Louis, MO
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. Perform assessments on the patient's situation, as well…
$80,000 - $85,000 a year
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2d
ABA Clinical Supervisor (BCBA Hours)
Autism Learning Partners —Palm Springs, CA
Education and Mentorship: Ongoing CEUs provided by BCBA-D; annual in-house conference featuring leading researchers in the field; opportunities to lead…
$29 - $35 an hour
Quick Apply
Hotel Procurement Specialist
Accommodations Plus International —Remote
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a non-exempt position.
Estimated: $38.2K - $48.4K a year
Quick Apply
Intake and Data Entry Specialist
Checkers International, Inc. —Remote
Occasionally, the Specialist may be assigned some clerical work such as answering phones, organizing files and information, assisting other team members…
Estimated: $36.9K - $46.7K a year
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Senior Audit Associate
Lauterbach, Borschow & Co. —El Paso, TX
Supervise Audit Associates on engagement teams and function as an in-charge facilitating field work by monitoring and reporting regarding productivity and…
From $55,000 a year
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Senior Accounts Receivable Specialist
VSP Global —Remote
Perform collection activities for past due receivables, including collection calls, collection correspondence, negotiating payment plans, and sending accounts…
$17.00 - $27.50 an hour
10d
ABA Clinical Supervisor (BCBA Hours)
Children's Learning Connection —Huntington Beach, CA
Education and Mentorship: Ongoing CEUs provided by BCBA-D; annual in-house conference featuring leading researchers in the field; opportunities to lead…
$31 - $37 an hour
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Help Desk Specialist II
Payroc —Remote
Assist with technical escalation within the team when necessary liaison with other functional groups in further escalation.
Estimated: $42.8K - $54.1K a year
Quick Apply
2d
Client Delivery/Report Review Specialist
Bureau Veritas Building Assessments & Project Management —Remote
Ability to effectively present information and respond to questions from clients, peers, and technical field staff. Optional life and pet insurance.
$17.00 - $21.50 an hour
Quick Apply
2d
IT Service Desk Specialist Senior
NetImpact Strategies —Falls Church, VA
The ideal candidate will manage incident handling, provide technical support, coordinate call center operations, and oversee user support activities.
Estimated: $72.7K - $92K a year
1d

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Center Director (BCBA/Board Certified Behavior Analyst)

Little Leaves Behavioral Services - Nottingham, MD

Quick Apply

Job Details

Full-time $108,000 - $114,000 a year

Benefits

Continuing education credits
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Referral program
Retirement plan
Paid sick time

Qualifications

Management
Working with people with autism
Master's degree
Supervising experience
Team management
Mentoring
BCBA
Budgeting
2 years
Communication skills

Full Job Description

Center Director for our White Marsh Center

Center Director Role (BCBA)

The Center Director is the primary leader and decision maker for the services delivered in a little leaves center. This accountability includes team members, clients, operations, clinical quality, and financial results. The center director sets the tone culturally and professionally by modeling thoughtful, highly competent, and authentic professional behavior.The Center Director is a Board-Certified Behavior Analyst (i.e., BCBA) and manages the day-to-day operations of their assigned center, by providing clinical and operational leadership. Services delivered follow evidence-based practice (EBP) approaches, which include operationally defined, empirically documented, and socially validated methods based on the principles of behavior analysis. The center director ensures daily operations meet best practice standards of care, requirements of funders, and Little Leaves policies and procedures by providing coaching, supervision, and evaluating the work performance of office manager, behavior technicians, training and behavior specialists, and supervising behavior analyst(s). Additionally, the center director is responsible for the performance and productivity of staff in accordance with Little Leaves policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Operational Responsibilities (40%)

Ensure individual staff productivity of service unit and financial targets, which includes client census and staff ratios.
Oversees day-to-day operations and works with the office manager to ensure sufficient supplies, maintaining checklists (e.g., regulatory standards), and informing division leadership of challenges and impending issues.
Coordinate the recruitment of staff, including publicizing open positions, interviewing, and selecting staff.
Assists with applicable portions of the revenue cycle management process to ensure timely payments and collections for services provided, by ensuring documentation of services (including authorizations) are completed in a timely manner.
Assists with budgeting process (i.e., projecting census) and provides information to the senior leadership team as requested.
Manages expenses and ensures that spending does not exceed monthly budget.

Supervision and Training (40%)

Serves as a leader of the center team in assessing and supporting clients and staff within the center by creating a sense of community and positive working culture.
Reviews referrals on an ongoing basis, monitor, assign caseloads and ensure appropriate staffing ratios and clinician caseloads.
Maintains caseload as needed (for centers under 15 clients, SBA vacancy) and serves as lead BCBA for the team, by assigning caseloads and clients to SBAs
Supervises clinicians to ensure quality of service delivery and that assessment informs treatment protocols or curriculum.
Performance Management and Professional Development (20%)
Provide services or supervision in a timely manner as specified by the division by measuring fidelity, rapport, and providing support to teams.
Ensure staff meet competency requirements prior to rendering face to face services and follow responsibilities as outlined in the individual work performance standards, state, and federal regulations.
Evaluate staff performance at quarterly intervals from the date of employment, including but not limited to SBA mentorship to junior staff supporting professional growth.
Coordinate regular clinical team meetings (e.g., center senior team meetings) and attend divisional meetings (e.g., monthly center team meetings).
Review, develop, and implement a plan to address client and staff incidents and report progress to RD.
Participate in clinical (e.g., company-wide senior staff monthly meetings) and operational meetings (e.g., weekly meetings with RD and Director of Operations/Operations Manager).

KPI’s (METRICS):

Financial targets: ensures census and staff ratios, caseloads to meet monthly budget targets, and maintains a caseload if center under 15 clients or if SBAs are not at target
Client and team member satisfaction: assesses client and employee satisfaction through NPS and eNPS
Center clinical quality measures: ensures staff meet and maintain competency, supervision is provided in a consistent and timely manner, outcome measures are completed on a regular schedule.
Documentation: Ensures documentation (reports, treatment notes, etc) are completed on a timely manner for self and all employees.

EDUCATIONAL QUALIFICATIONS:

Master’s degree in Behavior Analysis or related discipline (BCBA and license eligible)
Minimum 2 - 3 years of experience as a BCBA managing a team and working with clients diagnosed with ASD
Minimum 1 – 2 years of experience with staff management, supervision, and mentoring resulting in strong teams and improved outcomes.

ADDITIONAL QUALIFCATIONS:

Demonstrated history of successfully supervising, coaching, and developing people.
Experience reviewing budgets and monitoring operational and clinical data.
Demonstrated intelligence and poise with excellent verbal, written, and live presentation communication skills and the ability to work cooperatively across stakeholder groups.
Knowledge of best practices for working with children with autism including familiarity with CASP autism guidelines, state regulations, and payer specifications (e.g., insurance guidelines).

Our Company

We are a professional organization with a powerful social objective: to become a national leader in programs for children with autism and unique learning needs. Little Leaves is a division of FullBloom, Impact for Life.

For more information, please visit www.littleleaves.org

Little Leaves and FullBloom are Equal Opportunity Employers

Job Type: Full-time

Pay: $108,000.00 - $114,000.00 per year

Benefits:

401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid sick time
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Compensation package:

Performance bonus

Patient demographics:

Children

Schedule:

Monday to Friday
No nights
No weekends

Travel requirement:

No travel

License/Certification:

BCBA License (Required)

Ability to Relocate:

Nottingham, MD 21236: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Senior Client Service Specialist jobs

Center Director (BCBA/Board Certified Behavior Analyst)

Senior Archeological Specialist

Senior Family Law Attorney, Hybrid

Senior Bookkeeping Specialist

Connectivity Specialist - Wireless/Fiber Installer

Senior Clinical Care Team Specialist

Senior Electrical Engineer - Facility Assessment Specialist

Senior Mechanical Engineer - Facility Assessment Specialist

Home Care Client Care Specialist

Physical Therapist - $5000 Sign on Bonus

Hospice Nurse

ABA Clinical Supervisor (BCBA Hours)

Hotel Procurement Specialist

Intake and Data Entry Specialist

Senior Audit Associate

Senior Accounts Receivable Specialist

ABA Clinical Supervisor (BCBA Hours)

Help Desk Specialist II

Client Delivery/Report Review Specialist

IT Service Desk Specialist Senior

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