20 Best director of process improvement jobs in Glendale, CA (Hiring Now!)

Director of Customer Service
Feit Electric —Pico Rivera, CA
Partner with stakeholder groups to design and implement a best-in-class customer self-serve digital experience, leveraging generative AI for a low-friction…
$110,000 - $130,000 a year
Quick Apply
ASC Manager
Comprehensive Pain Physicians —Burbank, CA
Assists with all the mandatory local, county, state and federal reporting requirements. Assists with the implementation and staff compliance of established…
$70,000 - $90,000 a year
Quick Apply
4d
Associate Brand Manager, Stokers
Turning Point Brands, Inc. —Santa Monica, CA
Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our…
$90,000 - $98,000 a year
Quick Apply
4d
Infection Prevention Nurse
Confidential —Monterey Park, CA
Must have a current LVN or RN license in the state of California, and have no issues related to employment. The IP will assist with implementation of infection…
From $45 an hour
Quick Apply
3d
Behavioral Health Clinical Director
South Central Family Health Cent —Los Angeles, CA
Doctoral Degree in Behavioral Health field and extensive related clinical and administrate experience preferred. Current on professional CME requirements.
$115,273 - $133,598 a year
Quick Apply
RN, Nurse Lead, Emergency, Full Time, Night Shift
Adventist Health —Glendale, CA
Assigns staff to particular patients and patient care activities according to independent professional and supervisory analysis/assessment of the most effective…
$57.50 - $78.87 an hour
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Account Manager
Liberty Diversified International, Inc. —Los Angeles, CA
High school diploma / GED equivalent from an accredited institution and 2+ related sales experience OR Bachelor’s degree in Sales, Marketing, Business or…
$120,000 - $200,000 a year
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Regional Director of Operations
Beecan Health —Glendale, CA
The ideal candidate will have extensive experience in long-term care management, multi-state management, and a proven track record of driving census growth and…
$200,000 - $300,000 a year
Quick Apply
2d
Physician Urgent Care
Concentra —Commerce, CA
Board certified by ABPM, ABFM or medical board in the state where employed and in accordance with state laws of practice, preferred. 401(k) with Employer Match.
$254,000 - $305,000 a year
13d
Automotive General Manager
Trophy Automotive Dealer Group —Los Angeles, CA
A valid driver’s license is required. Strategic Thinking: Capability to develop and implement effective business strategies.
$180,000 - $200,000 a year
Quick Apply
Regional Director of Operations
Confidential —Los Angeles, CA
Collaborate with senior leadership to develop and execute regional strategies. Strategic thinker with the ability to develop and execute effective business…
$100,000 - $120,000 a year
Quick Apply
7d
Women’s Health Center Director (CNM, Clinical Director)
Eisner Health —Los Angeles, CA
Active California medical license required. Additionally, the Director of Women’s Health consults and acts as a resource for the Eisner Health’s clinicians and…
$160,000 - $200,000 a year
Quick Apply
Registered Dietitian
Sunnyside Nursing and Post-Acute Care —Torrance, CA
Work with the facility Dietary Supervisor, staff and Diet Technician to plan, organize, develop and direct the overall nutrition services clinical program in…
$42 - $47 an hour
Quick Apply
Residential Clinical Director
Destinations for Teens —Woodland Hills, CA
Must have a valid driver’s license and eligibility for insurance with agency’s vehicle. Must hold a Master’s Degree, from an accredited or state approved…
$115,000 - $125,000 a year
Quick Apply
5d
Accounting/Treasury Supervisor
Westlake Services, LLC —Los Angeles, CA
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching. The exact starting compensation to be offered will be determined at the time…
$100,000 - $120,000 a year
Quick Apply
Maintenance Director up to $110K (Property Management Company)
Los Angeles Property Management Group —Studio City, CA
This competency involves staying updated on trends, materials, and best practices within the construction field, contributing to informed decision-making and…
$90,000 - $110,000 a year
Quick Apply
Nurse Consultant
Skilled Nursing Pharmacy —Pasadena, CA
Current Vocational Nurse License in the state of California. Audit facility medication rooms and medication carts for compliance with expiration dates and…
From $36 an hour
Quick Apply
Field Technical Services Representative
Twin Rivers Paper —United States
Bachelor’s Degree in a technical field or equivalent in experience. Collect, analyze, and define field problems as well as help drive the internal and external…
From $95,000 a year
Quick Apply
13d
Sales Director, Marketing Outreach and Enrollment
Welbehealth —Los Angeles, CA
Bachelor’s degree in relevant field preferred; an additional five (5) years of relevant management experience may be substituted.
$120,000 - $184,545 a year
Quality Supervisor
Micronova Manufacturing Inc. —Torrance, CA
Ability to develop and improve laboratory procedures. Logical, structured thinker who critically assesses his/her own performance.
$50,000 - $90,000 a year
Quick Apply

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Director of Customer Service

Feit Electric Pico Rivera, CA

Quick Apply

Job Details

Full-time $110,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

7 years
Computer Science
Customer service
Analysis skills
Bachelor's degree
Zendesk
Organizational skills
IT
Customer support
AI
Business
Leadership
Communication skills
Generative AI

Full Job Description

Overview: Feit Electric, a leading lighting and smart home product manufacturer, is seeking a dynamic and organized Director of Customer Service and Technical Support. This pivotal leadership role demands a strong emphasis on digital self-service and a solid understanding of information technology solutions. The Director will be responsible for elevating customer satisfaction, driving efficiency through process improvements and technological innovations, and ensuring a seamless customer experience. The position involves overseeing the customer service team and outsourced vendor partners, with responsibility for multiple customer segments and brands.

Responsibilities:

1. Leadership and Team Management:

· Lead and inspire a global team of professionals in Australia, India, and the United States.

· Foster a culture of continuous improvement, innovation, and customer focus within the team.

2. Talent Development:

· Hire, develop, and mentor support team members, fostering a culture of excellence and exceptional customer experiences.

· Optimize coverage and scheduling, create programs to motivate and assess team performance.

3. Performance Analysis and Improvement:

· Analyze department performance and proactively implement strategies to enhance quality, productivity, and profitability.

· Address training and development needs and corrective action issues as required.

4. Process Optimization and Automation:

· Monitor key work processes, such as order management, warranty returns, claims, and technical support workflows.

· Implement corrective actions to ensure performance and quality.

· Establish scalable processes, workflows, and automation for effective, low-friction, responsive support.

5. Digital Self-Service Implementation:

· Partner with stakeholder groups to design and implement a best-in-class customer self-serve digital experience, leveraging generative AI for a low-friction experience.

6. Technology and Innovation:

· Stay abreast of emerging technologies and trends in information technology to continuously improve support capabilities.

· Oversee the development and implementation of digital tools and platforms to enhance the customer experience.

7. Cross-Functional Collaboration:

· Collaborate with other departments, including product development, marketing, and sales, to ensure a unified and consistent customer experience.

· Provide insights from interactions to inform product development and implement service enhancements.

Requirements:

· Bachelor’s degree in Business, Information Technology, Engineering or a related field.

· Proven experience (7+ years) in a leadership role managing a global customer service and technical support team in consumer goods.

· Strong background in customer support information technology platforms and a deep understanding of digital self-service solutions.

· Demonstrated success in implementing innovative customer service strategies and technologies.

· Honest, hardworking, self-motivated team player with strong analytical and problem-solving skills.

· Excellent interpersonal and communication skills (oral and written).

· Strong attention to detail, organizational skills, and ability to thrive in a fast-paced environment.

Additional Details:

Onsite position at Headquarters in Pico Rivera (Los Angeles), CA.
Occasional early mornings or late nights may be required to connect with teams in other countries.
Salary range: $110,000.00 to $130,000.00 annually.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

7 years

Shift:

Day shift
Morning shift

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person

Application Question(s):

Have you worked in a role where you were responsible for sourcing and implementing new customer service systems including Artificial Intelligence (A.I.)?

Experience:

Customer Service Leadership: 7 years (Required)
Customer Service Systems: 7 years (Required)
Zendesk: 5 years (Preferred)

Work Location: In person

Quick Apply

director of process improvement jobs in Glendale, CA

Director of Customer Service

ASC Manager

Associate Brand Manager, Stokers

Infection Prevention Nurse

Behavioral Health Clinical Director

RN, Nurse Lead, Emergency, Full Time, Night Shift

Account Manager

Regional Director of Operations

Physician Urgent Care

Automotive General Manager

Regional Director of Operations

Women’s Health Center Director (CNM, Clinical Director)

Registered Dietitian

Residential Clinical Director

Accounting/Treasury Supervisor

Maintenance Director up to $110K (Property Management Company)

Nurse Consultant

Field Technical Services Representative

Sales Director, Marketing Outreach and Enrollment

Quality Supervisor

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