20 Best member services representative jobs in New York, NY (Hiring Now!)

CARE MANAGER (BILINGUAL IN MANDARIN OR CANTONESE PREFERRED)
Advance Care Alliance Of Ny Inc —New York, NY
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Crypto Principal Analyst
Finra —New York, NY
Participate in developing course content and advising the Member Regulation Training unit on technical accuracy of classroom material. Time Off and Paid Leave*.
$92,500 a year
Member Services Representative (Benefits Specialist)
Building Service 32BJ Benefit Funds —New York, NY
Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. Representatives analyze and interpret customer phone and…
$49,323.55 - $51,393.55 a year
Quick Apply
Customer Service Representative (CSR)
Sway Worldwide —New York, NY
Our Customer Service Representative's daily tasks will include answering questions, guiding customer through troubleshooting, helping customers choose products,…
$20.50 - $24.00 an hour
Quick Apply
Nurse Practitioner, Per Diem
Baltic Street Wellness Solutions —Brooklyn, NY
Must hold an active and unrestricted nursing license and New York State licensure to practice asa Nurse Practitioner in the psychiatric-mental health field.
$90 - $110 an hour
Quick Apply
Member Experience Director (West Side YMCA)
West Side YMCA —Manhattan, NY
Respond to member and staff concerns (i.e. comment cards, walk-ins, calls, emails). Recruit, hire, train, develop, evaluate and supervise membership staff …
$68,500 - $70,000 a year
Customer Service Representative
InterAgency Council of Developmental Disabilities Agencies, Inc. —New York, NY
The Customer Service Representative (CSR) provides customer service and technical assistance to all IATS stakeholders – liaising between IAC, member agencies,…
$21.98 - $24.73 an hour
Quick Apply
Management Associate
Apple Bank for Savings —New York, NY
Over the course of the program, the incumbent learns to develop the capability to independently manage a branch, including the teller unit, platform, and other…
$58,000 - $72,000 a year
Project Manager (Certificate of Occupancy)
Milrose Consultants, Inc. —New York, NY
Attends project meetings and conference calls as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing…
$90,000 - $100,000 a year
IT Support Analyst
Confidential —New York, NY
The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for…
$28.83 an hour
Quick Apply
11d
Career Services Representative
Plaza College —Forest Hills, NY
A Bachelor's degree in related field is required with a minimum of 2 years experience, administrative work in an office setting.
$55,000 - $60,000 a year
Quick Apply
9d
CSR - Customer Service Representative
Pace Staffers —New York, NY
Assist customers with inquiries, product recommendations, and technical support. Process sales transactions accurately and efficiently.
$48,000 - $53,000 a year
Quick Apply
IRS Revenue Agent (Examiner Experienced GS-13)
Internal Revenue Service —New York State
A bachelor's or higher degree in a field other than accounting or a combination of education and experience equivalent to 4 years that included at least 30…
$98,496 - $158,432 a year
Hair Stylist
Fourteenjay Salon —New York, NY
Current New York State Cosmetology license. Provide beverages, refreshments and chair side guest care to Fourteenjay standards to all guests.
$30,000 - $150,000 a year
Quick Apply
8d
Senior Director, Student Health
The Juilliard School —New York, NY
In collaboration with the Juilliard leadership team, the Senior Director will oversee the provision of coordinated and integrated clinical services to College…
$155,000 - $165,000 a year
Business Development Representative
FoodPrep Solutions —New York, NY
Establishing a minimum sales quota of new customers each week through cold calling, networking, and prospecting of existing company leads.
$55,000 - $65,000 a year
Quick Apply
Assistant General Manager
Dave & Buster's —Brooklyn, NY
Maintain a safe and secure environment for all D&B guests and staff. Select and develop Certified Trainers for more responsibility or internal promotability…
$85,000 - $98,000 a year
2d
Member Services Representative
US Family Health Plan @ St. Vincent's Catholic Medical Center —New York, NY
Responsible to answer incoming member/provider calls in accordance with established standards. Consistently meets or exceeds regulatory, contractual and…
$43,000 - $48,500 a year
Quick Apply
5d
High School English Teacher (9th & 10 Grades)
Beginning with Children —Brooklyn, NY
With the support of the leadership team, will design and lead year-long core courses, aligned to Regents standards, in teacher’s academic discipline.
$62,000 - $96,000 a year
Quick Apply
Outside Sales Representative
Rios Interiors Corporation —East Elmhurst, NY
Associates’ degree in Business or a related field. Establish, develop and maintain positive business and customer relationships. Must be able to drive.
$63,000 - $65,000 a year
Quick Apply

I want to receive the latest job alert for member services representative in New York, NY

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

CARE MANAGER (BILINGUAL IN MANDARIN OR CANTONESE PREFERRED)

Advance Care Alliance Of Ny Inc - New York, NY

Apply Now

Job Details

Full-time $29 - $31 an hour

Benefits

Work from home

Qualifications

Bilingual
Mandarin
RN License
Cantonese
Public speaking
Master's degree
Bachelor's degree
Discharge planning
1 year
Bachelor of Arts
Communication skills

Full Job Description

Position Summary
The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members.
The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life.
ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.

Duties & Responsibilities

Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures.
Responsible for the completion of a comprehensive assessment/reassessment process.
Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life.
Develop, implement, and monitor member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center.
Develop strategies that address conflict or disagreements in the person-centered planning process and working with the interdisciplinary team to resolve those conflicts in a timely manner.
Complete all required service documentation with stated timeframes. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation.
Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver.
Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained.
Ensure a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative.
Coordinates and provides access to high quality healthcare services, inclusive of medical, behavioral health, specialized services. Provides regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs.
Identifies, coordinates, and provides access to preventative and health promotion services as needed.
Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adult services.
Use health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members. Maintain a thorough and accurate electronic health record for all assigned members.
Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy.
Complete all required trainings within required timeframes.
Travel throughout the designated service area to meet with members as needed in alignment with regulatory standards and to ensure identified needs are met. Travel is required to meet with providers, members of the interdisciplinary team, and accompany members where indicated to necessary appointments.
Identify and follow all incident reporting guidelines and procedures, ensuring the immediate safety of the member.
Maintains confidentiality in accordance with HIPAA and privacy practices.
Adheres to all policies and standard operating procedures for the delivery of comprehensive care management and ancillary functions of the Care Manager.
Adheres to and upholds ACA/NY’s Code of Conduct.
Perform other duties, as assigned.

Qualifications

A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a master’s degree with one year of relevant experience.
Bilingual in Mandarin or Cantonese required.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Excellent interpersonal, public speaking, and written communication skills.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

Work Environment

This is a remote position with a blend of work from home, field work, and regional travel as well as in office expectations. Approximately 85% of work time will be remote, with the remainder being in-office. Whether working from an ACA/NY office, one’s home, or another remote location, each employee is required to follow minimum privacy standards when working in the flexible work environment:

Employee has access to a password secured WiFi connection and/or ACA/NY Mobile Hotspot.
Employee is able to secure any printed materials containing individual or employee personal and/or health information, so as no one else in the household will be able to access it.
Employee is able to conduct phone and video calls in a private area where the conversation cannot be overheard, and their screen is not visible to others.
Employee is able to conduct their work in a location where personal and health information on a monitor is not visible to others.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. Frequent travel to off-site locations required; therefore, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.
Physical Requirements

While performing the duties of this position, the employee is regularly required to perform the following: Engage in verbal and written communication, operate a computer, smart-phone, and other office tools and equipment; travel between locations and within locations, stand, walk, sit, reach with hands and arms; stoop, kneel, and crouch, moving objects up to 25 pounds, and to visually or otherwise focus and navigate; ACANY will provide reasonable accommodation, in accordance with applicable policies and laws.
AAP/EEOC

ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Apply Now

member services representative jobs in New York, NY

CARE MANAGER (BILINGUAL IN MANDARIN OR CANTONESE PREFERRED)

Crypto Principal Analyst

Member Services Representative (Benefits Specialist)

Customer Service Representative (CSR)

Nurse Practitioner, Per Diem

Member Experience Director (West Side YMCA)

Customer Service Representative

Management Associate

Project Manager (Certificate of Occupancy)

IT Support Analyst

Career Services Representative

CSR - Customer Service Representative

IRS Revenue Agent (Examiner Experienced GS-13)

Hair Stylist

Senior Director, Student Health

Business Development Representative

Assistant General Manager

Member Services Representative

High School English Teacher (9th & 10 Grades)

Outside Sales Representative

Job Seeker Tools

Employer Tools

Browse

Stay Connected