Full job description
Account Manager, Avionics - job post
Innolux USA Inc.
Farmington Hills, Michigan
Company
Innolux USA is part of Innolux Corporation, headquartered in Taiwan. With its North America headquarter in San Jose California, Farmington Hills Michigan location has been here for close to 20 years to service our automotive customers in the region.
Innolux Corporation is a world leading TFT-LCD manufacture offers comprehensive and top-quality display technology and system integration solutions. Innolux takes part in each and every type from consumer products to commercial use like mobile phones, notebook computer, IT products, LCD TV, wearable devices, and gaming products. In the field of special applications, like medical, X ray display, automotive and avionics panel, Innolux takes the lead in the industry.
Full Job Description
Innolux USA is looking for an experienced Account Manager for their Avionic Sales Division. The Account Manager will work closely with customers and internal teams to support commercial activity related to our products. Role responsibilities include acting as a main point of contact for customers, ensuring timely response to customer inquiries, preparing sales reports and summaries, identifying growth opportunity, cultivating and developing new relationships, opportunities and business with potential US customers, working closely with internal teams to well-aligned with Innolux Commercial BU/Aerospace business strategy and objectives. Primary objective is to build and maintain effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues.
Responsibilities:
· Obtain RFQs/RFPs (Request for Quote/Proposal) from current and potential customers for new and current products and report these to the Aerospace business team. Provide quotations for such products with support of the Aerospace business team, aligned with Aerospace strategy. This includes:
(1) Understanding and using the Aerospace quotation template
(2) Organizing and keeping track of the status such opportunities over long periods of time
(3) Responding to customer questions and providing updates to quotations for a variety of reasons ranging from changes to product configuration to errors to competitive pressure.
· Understand near term customer demand (orders) and support fulfillment of this demand, including communicating as needed to the customer on latest production and shipping plans as well as helping to resolve shipment delays. This requires awareness on multiple fronts including:
(1) Customer purchase orders (PO's) & Innolux PO acknowledgments.
(2) Innolux commitments and shipment plans associated with those POs.
(3) Shipment notice emails from Innolux to customers and associated documentation and details- packing lists, shipping invoices, flight details, and commercial invoices.
· Support Innolux's Accounts Receivable Management with customers, with the objective of eliminating or minimizing both the amount and duration of overdue payments, first & foremost by assuring on-time payments from customers, but if not on-time, then the fastest possible payment on overdue invoices. This activity includes:
(1) Knowing and communicating rigorously with customer Accounts Payable contact windows, both general Accts Payable email addresses for invoice submission as well as specific personnel who can follow-up internally at the customer (eg; buyers, procurement analysts, accounts payable analysts, etc.)
(2) Frequent, regular review of Accounts Receivable (AR) status reports from Innolux Customer Support and Financial Mgmt teams to understand overdue and coming due invoices by customer.
(3) Utilization of the AR report data, including invoice numbers and amounts, and associated customer PO numbers, part numbers and shipped Qty, as well as the invoices themselves if necessary, for accurate communication of complete information associated with the overdue payment, to assure fastest customer response.
(4) Understanding invoicing, shipment receiving, and payment processes with customers to allow the identification and resolution of problems causing payment delays.
(5) Communication of overdue details to customers should be characterized by politeness & professionalism, and should be tactful but firm and serious in encouraging them to pay ASAP.
· Understand and report medium and long term customer demand (forecasts) to support Aerospace business planning and strategy. This requires access to customer forecast information and people such as:
(1) Customer forecast systems such as online portals with long term forecasts by customer part number.
(2) Customer personnel that can provide forecasts, such as buyers, program managers, production planners, business planners, engineers.
(3) Where possible, aircraft market production and shipment forecast data that can be found in online news releases, industry articles and industry reports.
· Learn and understand the Aerospace market value chain, for example: LCD Display maker -> Display Unit Integrator -> Cockpit Systems Integrator -> Aircraft Maker -> Airlines. This includes:
(1) LCD manufacturers vs. LCD module integrators - companies and the competitive landscape among them.
(2) Display Unit integrators vs. Cockpits Systems Integrators - companies & the competitive landscape.
(3) Aircraft Makers - Commercial Air Travel (big airline jets, regional vs. international) and Business Jet companies, competitive landscape, our customers' positions, Innolux's positions.
(4) Aircraft Makers - Military (fighter jets, trainers, transports, helicopters) - companies, competitors, customers' positions, Innolux's positions.
(5) Airlines - general knowledge of companies, possible aircraft preferences, and future aircraft purchase plans, MRO channels (Maintenance, Repair, Overhaul).
· Plan and support visits to US customers and make occasional trips with US customers to Innolux locations in Japan and Taiwan. This requires:
(1) Skills in both travel planning and traveling itself - reserving hotels, renting cars and/or using Uber/Lyft and possibly local transportation like taxi, bus, and rail, to move between airports, hotels, customer sites, and Innolux sites.
(2) A valid US Passport for international travel (need more than 6 months until expiration for any given international trip).
(3) Skills in rapid, accurate note-taking and write-up of meeting minutes with key actions defined, after every customer meeting, for the review and entertainment of Innolux upper management.
Education & Experience:
Bachelor’s Degree in business administration or engineering
Skills & Abilities:
- Good written and verbal communications skills
- Good general IT instincts, patience, and self-sufficiency
- Excellent customer service skills, with good concept of building up rapport and relationship with customers
- Create analysis report (fill out results) and case studies (work instructions)
- Demonstrate proficiency utilizing MS Word, Excel, PowerPoint, photo-editing, writing technical reports
- Ability to Travel (International & Domestic) up to 15%
- Ability to work early/late hours for business meetings due to customers on east coast & west coast US, with Innolux business and operations teams in Japan & Taiwan.
Preferred:
- Prior experience as OEM or Tier 1 supplier (preferably infotainment or display) account manager
- Bilingual of English and Mandarin/Japanese is a plus
Innolux USA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law. Innolux makes hiring decisions based solely on qualifications, merit, and business needs at the time.
U.S permanent resident or U.S citizen only
Job Type: Full-time
Salary: $73,000 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
(Work on a global basis, with global locations, and in global time zones)
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $73,000.00 - $85,000.00 per yearFull job description
Job description
Account Manager, Avionics - job post
Innolux USA Inc.
Farmington Hills, Michigan
Company
Innolux USA is part of Innolux Corporation, headquartered in Taiwan. With its North America headquarter in San Jose California, Farmington Hills Michigan location has been here for close to 20 years to service our automotive customers in the region.
Innolux Corporation is a world leading TFT-LCD manufacture offers comprehensive and top-quality display technology and system integration solutions. Innolux takes part in each and every type from consumer products to commercial use like mobile phones, notebook computer, IT products, LCD TV, wearable devices, and gaming products. In the field of special applications, like medical, X ray display, automotive and avionics panel, Innolux takes the lead in the industry.
Full Job Description
Innolux USA is looking for an experienced Account Manager for their Avionic Sales Division. The Account Manager will work closely with customers and internal teams to support commercial activity related to our products. Role responsibilities include acting as a main point of contact for customers, ensuring timely response to customer inquiries, preparing sales reports and summaries, identifying growth opportunity, cultivating and developing new relationships, opportunities and business with potential US customers, working closely with internal teams to well-aligned with Innolux Commercial BU/Aerospace business strategy and objectives. Primary objective is to build and maintain effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues.
Responsibilities:
· Obtain RFQs/RFPs (Request for Quote/Proposal) from current and potential customers for new and current products and report these to the Aerospace business team. Provide quotations for such products with support of the Aerospace business team, aligned with Aerospace strategy. This includes:
(1) Understanding and using the Aerospace quotation template
(2) Organizing and keeping track of the status such opportunities over long periods of time
(3) Responding to customer questions and providing updates to quotations for a variety of reasons ranging from changes to product configuration to errors to competitive pressure.
· Understand near term customer demand (orders) and support fulfillment of this demand, including communicating as needed to the customer on latest production and shipping plans as well as helping to resolve shipment delays. This requires awareness on multiple fronts including:
(1) Customer purchase orders (PO's) & Innolux PO acknowledgments.
(2) Innolux commitments and shipment plans associated with those POs.
(3) Shipment notice emails from Innolux to customers and associated documentation and details- packing lists, shipping invoices, flight details, and commercial invoices.
· Support Innolux's Accounts Receivable Management with customers, with the objective of eliminating or minimizing both the amount and duration of overdue payments, first & foremost by assuring on-time payments from customers, but if not on-time, then the fastest possible payment on overdue invoices. This activity includes:
(1) Knowing and communicating rigorously with customer Accounts Payable contact windows, both general Accts Payable email addresses for invoice submission as well as specific personnel who can follow-up internally at the customer (eg; buyers, procurement analysts, accounts payable analysts, etc.)
(2) Frequent, regular review of Accounts Receivable (AR) status reports from Innolux Customer Support and Financial Mgmt teams to understand overdue and coming due invoices by customer.
(3) Utilization of the AR report data, including invoice numbers and amounts, and associated customer PO numbers, part numbers and shipped Qty, as well as the invoices themselves if necessary, for accurate communication of complete information associated with the overdue payment, to assure fastest customer response.
(4) Understanding invoicing, shipment receiving, and payment processes with customers to allow the identification and resolution of problems causing payment delays.
(5) Communication of overdue details to customers should be characterized by politeness & professionalism, and should be tactful but firm and serious in encouraging them to pay ASAP.
· Understand and report medium and long term customer demand (forecasts) to support Aerospace business planning and strategy. This requires access to customer forecast information and people such as:
(1) Customer forecast systems such as online portals with long term forecasts by customer part number.
(2) Customer personnel that can provide forecasts, such as buyers, program managers, production planners, business planners, engineers.
(3) Where possible, aircraft market production and shipment forecast data that can be found in online news releases, industry articles and industry reports.
· Learn and understand the Aerospace market value chain, for example: LCD Display maker -> Display Unit Integrator -> Cockpit Systems Integrator -> Aircraft Maker -> Airlines. This includes:
(1) LCD manufacturers vs. LCD module integrators - companies and the competitive landscape among them.
(2) Display Unit integrators vs. Cockpits Systems Integrators - companies & the competitive landscape.
(3) Aircraft Makers - Commercial Air Travel (big airline jets, regional vs. international) and Business Jet companies, competitive landscape, our customers' positions, Innolux's positions.
(4) Aircraft Makers - Military (fighter jets, trainers, transports, helicopters) - companies, competitors, customers' positions, Innolux's positions.
(5) Airlines - general knowledge of companies, possible aircraft preferences, and future aircraft purchase plans, MRO channels (Maintenance, Repair, Overhaul).
· Plan and support visits to US customers and make occasional trips with US customers to Innolux locations in Japan and Taiwan. This requires:
(1) Skills in both travel planning and traveling itself - reserving hotels, renting cars and/or using Uber/Lyft and possibly local transportation like taxi, bus, and rail, to move between airports, hotels, customer sites, and Innolux sites.
(2) A valid US Passport for international travel (need more than 6 months until expiration for any given international trip).
(3) Skills in rapid, accurate note-taking and write-up of meeting minutes with key actions defined, after every customer meeting, for the review and entertainment of Innolux upper management.
Education & Experience:
Bachelor’s Degree in business administration or engineering
Skills & Abilities:
- Good written and verbal communications skills
- Good general IT instincts, patience, and self-sufficiency
- Excellent customer service skills, with good concept of building up rapport and relationship with customers
- Create analysis report (fill out results) and case studies (work instructions)
- Demonstrate proficiency utilizing MS Word, Excel, PowerPoint, photo-editing, writing technical reports
- Ability to Travel (International & Domestic) up to 15%
- Ability to work early/late hours for business meetings due to customers on east coast & west coast US, with Innolux business and operations teams in Japan & Taiwan.
Preferred:
- Prior experience as OEM or Tier 1 supplier (preferably infotainment or display) account manager
- Bilingual of English and Mandarin/Japanese is a plus
Innolux USA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law. Innolux makes hiring decisions based solely on qualifications, merit, and business needs at the time.
U.S permanent resident or U.S citizen only
Job Type: Full-time
Salary: $73,000 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
(Work on a global basis, with global locations, and in global time zones)
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $73,000.00 - $85,000.00 per year
Job Type: Full-time
Pay: $73,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
Travel requirement:
Education:
Experience:
- Account management: 3 years (Preferred)
- B2B sales: 2 years (Preferred)
Language:
Work Location: In person
