Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38.7K - $48.9K a year
Call Center CSR - Portuguese Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and respond to telephone inquiries. Customer service: 3 years (Preferred). Experience in Customer Service Field, Call Center, or Collections.
From $20 an hour
Quick Apply
12d
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Sales and Customer Service Representative
AEI ENERGY SERVICES —Elmhurst, IL
Develop and implement effective sales strategies. Conduct market research and analysis to identify new opportunities.
$55,157 - $60,000 a year
Quick Apply
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
6d
HVAC Customer Service Representative
Green Air Care —Buffalo Grove, IL
Make outbound calls to commercial customers for the purpose of scheduling an appointment for the Commercial Service Agreement Salesperson.
$18 - $24 an hour
Quick Apply
Inside Sales Rep/Customer Service
Lenova, Inc. —Hillside, IL
A successful candidate will be able to earn uncapped commission by demonstrating they can develop current and new business in a timely manner and manage our…
From $17 an hour
Quick Apply
Customer Service Representative
MW Industries, Inc. —Bensenville, IL
Our products can be encountered in many everyday applications, such as driving a car, flying in an airplane, using electronics, or shopping at a grocery store.
$30 an hour
Quick Apply
12d
Customer Experience Representative
Next Door & Window - Burr Ridge —Burr Ridge, IL
Completes outbound calls daily including telemarketing calls. Fields all incoming calls and route to appropriate person or solution.
$18 - $20 an hour
Quick Apply
Customer Service Representative
State Farm - Geovanni Trujano Agency —Mount Prospect, IL
Handle incoming customer inquiries in both English and Spanish via phone, email, and chat. Maintain detailed and organized records of customer interactions and…
$45,000 - $65,000 a year
Quick Apply
Contact Center Agent
College of American Pathologists —Northfield, IL
Under limited supervision, utilizing problem solving techniques and independent judgment, and conveying accurate technical information to customers and members…
Estimated: $36.6K - $46.3K a year
Quick Apply
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
Quick Apply
1d
Insurance Customer Service Representative
Kensington —Arlington Heights, IL
Property and Casualty licensing will be needed if you are not licensed already. Review coverages with clients to make sure they are properly covered.
From $35,000 a year
Quick Apply
Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
Customer Service / Project Coordinator / Inside Sales
JobGiraffe —Mount Prospect, IL
+++ Related experience with construction products and/or construction subcontracting services. JobGiraffe's client is a specialty construction products and…
$36,400 a year
Quick Apply
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Customer Care Representative
Lineage Logistics —Chicago, IL
Verify inbound receipts for accuracy. Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance…
$20 - $22 an hour
Quick Apply
5d
Client Service Associate
APC Financial Group, Ltd. —Mount Prospect, IL
Answers in bound calls, determines the nature of their call, and asks if they can help the caller. This position is responsible for delivering high quality…
$20 - $22 an hour
Quick Apply
11d
Customer Service Representative
Brentano, Inc —Wheeling, IL
1-2 years experience in a customer service related field. In this role, you will be required to have a working knowledge or our products and industry and be…
$15 - $16 an hour
Quick Apply
11d
Sr. Call Center Representative
Great Lakes Credit Union —Chicago, IL
Identifying and uses appropriate software and tools to troubleshoot concerns regarding, digital services, cards, transactions, payments and special accounts.
$19.50 - $25.25 an hour
Quick Apply

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $38.7K - $48.9K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in Rosemont, IL

Assistant Manager - Customer Service

Call Center CSR - Portuguese Speaking

Senior Manager, Customer Experience Measurement

Sales and Customer Service Representative

Customer Service Representative - Full-time/Part-time - Flexible Schedule

HVAC Customer Service Representative

Inside Sales Rep/Customer Service

Customer Service Representative

Customer Experience Representative

Customer Service Representative

Contact Center Agent

Customer Service Representative

Insurance Customer Service Representative

Customer Care Manager

Customer Service / Project Coordinator / Inside Sales

Manager, Customer Solutions

Customer Care Representative

Client Service Associate

Customer Service Representative

Sr. Call Center Representative

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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