20 Best Operations Supervisor jobs in Tempe, AZ (Hiring Now!)

Operations Supervisor, UCC
UnidosUS —Phoenix, AZ
Working with counseling leads and management team members to support agents in drafting/editing/updating standard operating procedures and/or training materials…
$47,971 - $59,986 a year
Branch Operations Manager
DHI Mortgage —Scottsdale, AZ
Originator's license as required by state. Assist Branch Manager to develop professional business relationships with affiliated builder Division President,…
Estimated: $76.3K - $96.6K a year
6d
Commercial Construction Operations Manager
Kleen-Tech —Phoenix, AZ
Have GC license or be willing to obtain GC license. Valid driver’s license and ability to pass an MVR (motor vehicle record).
$85,000 - $105,000 a year
Quick Apply
Retail Operations Manager (Scottsdale Fashion Square)
NightRider Jewelry —Scottsdale, AZ
Develop, implement, and maintain quality assurance protocols. Incorporate Core Values into everyday processes. Knowledge of Diaspark ERP systems is a plus.
Estimated: $41.5K - $52.6K a year
Quick Apply
Warehouse Operations Manager
PROformanceOM.com —Phoenix, AZ
Bachelor's degree in business, operations, or related field with at least 4 years of relevant experience. You should have a keen ability to perform financial…
Estimated: $59.1K - $74.8K a year
Quick Apply
Operations/Branch Manager
Mister Sparky of Mid America —Phoenix, AZ
This includes a deep understanding of electrical systems, codes, and regulations, as well as the ability to troubleshoot and solve complex technical problems.
$125,000 a year
Quick Apply
9d
Assistant Operations Manager
EOS Fitness —Gilbert, AZ
Our Assistant Operations Manager is responsible for assisting the Operations Manager as well as day-to-day tasks including but not limited to greeting and…
From $15.35 an hour
Quick Apply
2d
Operations Manager
Fast DMS —Tempe, AZ
Actively manage and prioritize calendars, plan internal and external meetings and video conference calls. 2- or 4- year degree or certificate in a manufacturing…
$57,762.38 - $80,563.30 a year
Quick Apply
Operations Specialist - Full-Time - Warehouse Logistics and Inventory Management
RECOM —Chandler, AZ
The Operations Specialist position facilitates several operational processes within the business ranging from receiving arrived packages, evaluating incoming…
$18 an hour
Quick Apply
Manager, Claims Operations - Auto Non-Injury Express (Phoenix)
USAA —Phoenix, AZ
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. Be responsible for ongoing coaching and driving awareness so…
8d
Airfield Operations Manager
Sky Harbour —Phoenix, AZ
Must possess a valid driver’s license. Bachelor’s degree in business, aviation management or related field, or equivalent experience, or combination.
$75,000 - $90,000 a year
Quick Apply
13d
Senior Operations Manager
MedAire —Phoenix, AZ
This role will focus on cost reduction by streamlining processes and workflows, driving the digitalization of operations, and eliminating paper-based systems.
Estimated: $93.6K - $119K a year
Quick Apply
Operations and Compliance Manager for Investment (RIA), and Insurance / Medicare Brokerages
Bedrock Financial Services, LLC —Scottsdale, AZ
You will also handle some financial services-related paperwork and calls to/from existing and prospective Clients and Reps—in essence, a 'jack-of-all-trades'…
$65,000 - $85,000 a year
Quick Apply
Business Operations & Compliance Manager
DebtNext Software —Phoenix, AZ
As the Business Operations Manager, you will play a crucial role in overseeing and optimizing our business processes to ensure efficiency and compliance within…
From $90,000 a year
Quick Apply
8d
Senior Manager of Operations
Rival Technologies, LLC —Phoenix, AZ
Professional Project Management Certification and/or Education a plus, with an understanding of project management tools required. Direct day-to-day activities.
$120,000 - $150,000 a year
Quick Apply
3d
Operations/Branch Manager
Ranger Shredding; A Division of Records Consultants Inc. —Phoenix, AZ
Valid Arizona driver’s license. Maintain and develop existing and new customers through follow up on proposals and sales leads utilizing ethical sales methods,…
$50,000 - $60,000 a year
Quick Apply
Operations Manager - Pivotal Leadership Opportunity - Peoria, AZ
The Wasserstrom Company —Peoria, AZ
Spearhead the development and implementation of operational procedures to streamline incoming and outgoing shipments and maintain accurate inventory records.
Estimated: $64K - $81.1K a year
Quick Apply
1d
Operations Manager
Rensen ENTERPRISES —Mesa, AZ
The ideal candidate should have at least 5 years Business experience operating all aspects of a Spa/Hot Tub Store or similar operation and be familiar with…
$28 - $40 an hour
Quick Apply
Operations Specialist - Seasonal - Warehouse Logistics and Inventory Management
RECOM —Chandler, AZ
The Operations Specialist position facilitates several operational processes within the business ranging from evaluating incoming devices based on functionality…
$20 an hour
Quick Apply
12d
Operations Site Manager (Mon-Fri 8:00am-5:00pm)
The RK Logistics Group, Inc —Tempe, AZ
Ensures daily distribution and light manufacturing activities are executed and accountable for performance shortfalls – develop corrective action plans when…
$95,000 - $105,000 a year
Quick Apply
8d

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Operations Supervisor, UCC

UnidosUS - Phoenix, AZ

Apply Now

Job Details

$47,971 - $59,986 a year

Qualifications

Live chat
Spanish
Microsoft Excel
Sales
UCC law
Customer service
English
3 years
Customer support
UI
Business Administration
Affiliate marketing
Business
Associate's degree
Leadership
Communication skills
Adult education

Full Job Description

SUMMARY
The UCC Operation Supervisor will support the UnidosUS Counseling Connection (UCC) in overseeing the daily call activities of the program and for meeting or exceeding the performance measures established for the operational team. The team is responsible for providing housing and financial literacy counseling services to clients through virtual and telephonic communication, document and track caseloads through client management systems and maintain call volume during outreach campaigns.
This position will support the strategic goals of the UCC Program Manager by studying, analyzing, and monitoring the program’s activity internally and externally. A successful candidate will advise, recommend strategies, and coordinate staffing plans within the program’s business goals and objectives.
Salary $47,971 - $59,986
Essential Functions

Monitor program operations to meet performance requirements, including quality, productivity, attendance, compliance, and discuss needed activities with program manager to manage issues.
Identify operational issues and troubleshoot or suggest possible improvements.
Training and preparing call center representatives to understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Examine and evaluate agent performance to allow program manager to determine course of action.
Preparing reports and analyzing data to assist management team as they determine call center goals.
Verify call center productivity each month to help prepare monthly funders report and invoices for call center service delivery.
Deploy the department’s resources quickly and effectively by processing and organizing payments of all invoices for vendors and consultants and against all contracts with community partners. Develop relationships with other internal staff to improve speed and quality of issue resolution and to recommend process improvements as needed.
Resolve escalated client concerns to determine appropriate action, balancing superior service with fiscal responsibility.
Working with counseling leads and management team members to support agents in drafting/editing/updating standard operating procedures and/or training materials.

Required Qualifications
Education & Experience

Associate Degree in Business Administration or related field of study preferred.
5 years of experience in a call center and/or customer service industry with at least 3 years of demonstrated experience in a lead or supervisor role to include monitoring call center performance and maintaining or improving service quality.
Minimum of five (5) years of experience in advanced customer service or sales skills, along with training and coaching skills to motivate employees.
Minimum of three (3) years of experience in user interface/user experience, technology application customer journey support, and phone-based or online chat service delivery.
Basic understanding of mortgage products and programs and the loan application process.
Proficiency with technology, especially computers, software applications, and phone systems.
Bilingual (English/Spanish) fluency
Demonstrated experience with and knowledge of the Latino community.

Skills & Abilities

Steadfast commitment to UnidosUS mission, vision, values, and principles of ethical standards (Excellence, Respect, Accountability)
Familiarity and commitment with the U.S. Latino community, Latino nonprofit organizations, and the Latino market a plus.
Ability to grasp and understand new methodologies/technologies quickly.
Excellent written and verbal communication skills
Excellent problem solving, leadership, and customer service skills.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Proficient with MS365 Office Suite with specific emphasis on Excel reporting and analysis.
Embraces feedback and approaches work with a “growth” mindset.
Ability to create systems, establish protocols, and recommend efficiencies.
Ability to manage multiple tasks and goals, prioritize among assignments, and problem- solve.
Ability to maintain attention to deadlines, and function effectively under pressure and communicate clearly and effectively about workload/priorities.
Collaborates effectively to get things done, building, and nurturing strong relationships.

Competencies

Analytical - Synthesizes complex or diverse information; Collects and researches data. Uses intuition and experience to complement data, Designs workflows and procedures.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment

Coordinate multiple tasks simultaneously.
Perform some repetitive motion activities.
Sit for long periods of time.
Frequently required to utilize hand and finger dexterity.
Frequently/Continually required to talk or hear.
Occasionally required to lift/push light weights up to 25 pounds.
Specific vision abilities required for this job include [close vision, distance vision, peripheral, depth, and ability to adjust or focus].
Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
The noise level in the work environment usually is quiet to moderately loud.

COVID-19 Considerations:

All employees are required to be fully vaccinated against COVID - 19.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT US
UnidosUS, previously known as NCLR (National Council of La Raza), is the nation’s largest Hispanic civil rights and advocacy organization. Through its unique combination of expert research, advocacy, programs, and an Affiliate Network of nearly 300 community-based organizations across the United States and Puerto Rico, UnidosUS simultaneously challenges the social, economic, and political barriers that affect Latinos at the national and local levels. For more than 50 years, UnidosUS has united communities and different groups seeking common ground through collaboration, and that share a desire to make our community stronger. For more information on UnidosUS, visit www.unidosus.org or follow us on Facebook, Instagram, and Twitter.
Employment with UnidosUS is contingent upon the successful completion of a background screen.
EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration without regard to race, color, national origin, marital status, religion, gender, age, disability, sexual orientation, gender identity or expression, personal appearance, family responsibilities, political affiliation, or enrollment in a college, university, technical school, or adult education.

Pay: $47,971.00 - $59,986.00 per year

Apply Now

Operations Supervisor jobs in Tempe, AZ

Operations Supervisor, UCC

Branch Operations Manager

Commercial Construction Operations Manager

Retail Operations Manager (Scottsdale Fashion Square)

Warehouse Operations Manager

Operations/Branch Manager

Assistant Operations Manager

Operations Manager

Operations Specialist - Full-Time - Warehouse Logistics and Inventory Management

Manager, Claims Operations - Auto Non-Injury Express (Phoenix)

Airfield Operations Manager

Senior Operations Manager

Operations and Compliance Manager for Investment (RIA), and Insurance / Medicare Brokerages

Business Operations & Compliance Manager

Senior Manager of Operations

Operations/Branch Manager

Operations Manager - Pivotal Leadership Opportunity - Peoria, AZ

Operations Manager

Operations Specialist - Seasonal - Warehouse Logistics and Inventory Management

Operations Site Manager (Mon-Fri 8:00am-5:00pm)

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