20 Best it support jobs in San Jose, CA (Hiring Now!)

Senior Technical / Product Support Engineer - HYBRID
RefleXion Medical —Hayward, CA
Bachelors of Science (BS) in biomedical, electrical, mechanical engineering or closely related discipline or commensurate direct technical support experience.
$105,000 - $155,000 a year
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IT Technician
All Fab Precision Sheet Metal —San Jose, CA
Consults with management to develop appropriate technical solutions. System Administrator: Responsible for servers, the network, licensing, backups, data, etc.
$28 - $36 an hour
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8d
Software Integration & Support Specialist (Production Solutions)
JAD Group, Inc. —San Jose, CA
EM360 equipment management software, production software on Advantest V93000 (93K) testers, test cell integration, & Linux system administration.
$80,000 - $95,000 a year
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Part Time Onsite IT Support
Miles IT —San Jose, CA
This position is intended to provide a flexible option for occasional supplemental income, not a consistent and guaranteed monthly income.
$30 an hour
Desktop Support Technician, IT Operations
Tesla —Fremont, CA
As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to…
$21.20 - $56.40 an hour
2d
Industrial Forestry Harvesting Heads | Product Service & Customer Support
Tigercat Industries —United States
These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts…
$80,000 - $110,000 a year
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IT Support Analyst - [31570]
Leadstack Inc —Stanford, CA
Pass IT support to IT team, but handles all incoming calls (15-25 calls a day). Under direct supervision, provide technical support to end-users for computer…
$25.00 - $30.73 an hour
Quick Apply
4d
IT Desktop Analyst/Desktop Analyst /IT help desk(Manaufacuring backgrounds )
Jobma —Fremont, CA
A valid driver’s license is necessary. Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions.
$25 - $30 an hour
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9h
IT Support/Desktop Analyst/Help desk
Radiant company —Fremont, CA
Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions. Contacting vendors for different licensed software…
$32 an hour
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1d
IT SPECIALIST
Ise Labs Inc And Subsidiary —San Jose, CA
Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company’s IT goals.
$80,000 - $100,000 a year
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11d
IT Support
BayOne —San Jose, CA
This is what you'll do: - Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications -…
Estimated: $67.2K - $85K a year
Computer/Communication Technician II (50% position)
Campbell Union High School District —San Jose, CA
Possession of a valid California driver’s license. Performs installation, configuration, troubleshooting, and repair of site technology including, but not…
$63,290.28 - $81,204.00 a year
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IT Support Professional
goCloudOffice —San Jose, CA
As an IT Support Professional, you are responsible to help end users with basic issues, setup new computers, manage IT assets, assist with on/offboarding of…
$27 - $30 an hour
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Desktop Support Analyst
Stanford University —Stanford, CA
Gather and record asset inventory and software license information. CompTIA A+ certification is a plus. Provide the first line of response to requests for…
$34.13 - $46.15 an hour
4d
IT Support (Part-time)
iHealth Labs Inc —Sunnyvale, CA
Strong communication skills and the ability to explain technical concepts to non-technical team members. Previous experience in IT support or a related field is…
$20 - $25 an hour
Quick Apply
Technical Support Engineer
ServiceNow —Santa Clara, CA
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to…
$83,900 - $130,100 a year
Quick Apply
4d
Desktop Support Technician
VM Services, Inc. (member of the Venture Group of Companies) —Milpitas, CA
1st level support for 100 end users in a mix of office and manufacturing settings. Understanding of PC hardware maintenance and troubleshooting techniques.
$25.00 - $25.50 an hour
Quick Apply
10d
IT Support Contractor (temporary)
10x Genomics —Pleasanton, CA
Ability to clearly explain IT concepts to both technical and non-technical users. Manage user accounts, security groups, mailing lists, and application access…
Estimated: $69.2K - $87.6K a year
Quick Apply
2d
Desktop Support Engineer
Total IT Global —Silicon Valley, CA
Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to…
$25 - $30 an hour
Quick Apply
9d
Technical Support Associate
Super Micro Computer —San Jose, CA
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering…
$66,560 - $90,000 a year

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Senior Technical / Product Support Engineer - HYBRID

RefleXion Medical - Hayward, CA

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Job Details

$105,000 - $155,000 a year

Benefits

Commuter assistance
Stock options
Health savings account
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Management
Schematics
Software troubleshooting
Field service
Bachelor of Science
Salesforce
Mechanical Engineering
Technical support
3 years
Bachelor's degree
CT
Data analytics
Customer support
Salesforce Field Service
Communication skills
Mechanical knowledge
FDA regulations

Full Job Description

Who We Are

RefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion's SCINTIX® biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.

Find out more about RefleXion and SCINTIX therapy at reflexion.com.

Stay up to date with RefleXion by following our channels here:

LinkedIn, X (formerly Twitter), Instagram, Facebook, and YouTube.

About This Role

The Senior Technical / Product Support Engineer will provide first-level response to customers and Field Service Engineers (FSEs) in support of the clinical use of RefleXion's revolutionary medical equipment. The Senior Technical / Product Support Engineer will utilize technical knowledge about the hardware and software applications to effectively troubleshoot and resolve issues or escalate and dispatch to the appropriate resources. As the front-line response to customers, the Senior Technical / Product Support Engineer has the highest level of professional representation and commitment to customer success.

What You Will Be Doing

Provide direct customer support for RefleXion's custom systems (hardware and software) used in clinical treatment settings
Provide exceptional response to customer issues by ensuring prompt resolution or follow-up actions immediately from the initial customer phone call
Utilize diagnostic tools and knowledge management system to troubleshoot and resolve reported hardware and software issues
Ask customers targeted questions to quickly understand the root of the problem and talk them through a series of actions until they've solved the issue
Follow standard procedures for escalating to next-level support or dispatching Field Service resources as appropriate
Provide remote support to Field Service Engineers during installations, maintenance or repair activities
Provide support for in-house training systems.
Ensure all service calls and activities are documented and transacted appropriately in RefleXion's customer relationship management (CRM) application (Salesforce)
Monitor the installed base system performance and direct proactive service as required to prevent system downtime
Contribute to the development and continuous improvement of effective and efficient support service activities
Provide feedback to Engineering for service-related product improvements
Work with Engineering to perform root cause analysis on field issues
Travel to customer sites to assist local FSEs for complex issue escalations/resolution
Develop and deliver training materials and programs for other TSEs and FSEs
Ability to lead and mentor less experienced support engineers
Other duties as assigned

Where You Will Do This Job

Hybrid - This position will allow the successful candidate to work on a Hybrid work location schedule. They must be based in the greater SF Bay Area and must be able to commute into the RefleXion office in Hayward 1-4 days a week, depending on the role.

What We Need

Bachelors of Science (BS) in biomedical, electrical, mechanical engineering or closely related discipline or commensurate direct technical support experience
8 years of technical support or field service experience with complex equipment
3 years of technical support engineer experience with medical device
Ability to travel up to 33% to support customers in the field as needed
Willing and able to be available by cell phone evenings and weekends if needed
Experience with reading and interpreting complex schematics for use in troubleshooting
Outstanding communication skills (verbal and written)
Excellent customer support skills
Proven ability to diagnose and resolve technical problems (both hardware and software) on complex electro-mechanical devices that use highly sophisticated software
Experience with use of data analytics for predictive maintenance and error detection, and the use of system log files for diagnosis and performance analysis
Ability to learn new software tools quickly
Ability to analyze log files for diagnosing system issues
Experience with CRM platforms required
High level of attention to detail and accuracy
Critical thinking skills and proactive problem-solver
Skilled at building strong relationships with customers through effective communication, professionalism, and resolution of issues

Ways To Stand Out

Technical support or field service experience with medical LINACs or diagnostic equipment (CT or MRI scanners) preferred
Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred
Experience with Salesforce Field Service Lightning (CRM) desirable

What You Will Love About Working with Us!

The opportunity to work with a passionate, driven team in a pre-IPO start-up environment
Flexible work location and schedule available for many positions - see above for specific work location for this position
Competitive compensation and Pre–IPO stock option packages
Medical (both HMO and PPO options), Dental and Vision
Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)
Pre-tax Commuter Benefits
Employee Assistance Program (EAP)
401(k)
3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays
Employer paid Life Insurance, short-term and long-term disability
RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items
Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!
Employee Events – Variety of Workshops, Lunch 'n Learns, Financial Wellness education, Regular "Coffee Chats" with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!
Electric car charging stations on site

The pay range for this role is $105,000 - $155,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.

Values and Diversity

RefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Quick Apply

it support jobs in San Jose, CA

Senior Technical / Product Support Engineer - HYBRID

IT Technician

Software Integration & Support Specialist (Production Solutions)

Part Time Onsite IT Support

Desktop Support Technician, IT Operations

Industrial Forestry Harvesting Heads | Product Service & Customer Support

IT Support Analyst - [31570]

IT Desktop Analyst/Desktop Analyst /IT help desk(Manaufacuring backgrounds )

IT Support/Desktop Analyst/Help desk

IT SPECIALIST

IT Support

Computer/Communication Technician II (50% position)

IT Support Professional

Desktop Support Analyst

IT Support (Part-time)

Technical Support Engineer

Desktop Support Technician

IT Support Contractor (temporary)

Desktop Support Engineer

Technical Support Associate

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